|
|
09-12-2016, 03:26 PM
|
#1
|
Junior Member
Join Date: Feb 2016
Posts: 5
|
Kind of long rant about Camping World and Forest River
We called Camping World of Calera to have some warranty work done to our Forest River Wildcat. When I called they told me they I could bring it down there in two weeks. I was fine with that and waited two weeks and brought it down that morning of July 30/2016. There were a couple people in front of me and I waited until it was my turn. I gave them a list of problems we had with our 5th wheel about 12 in all. Everything from broken hinges to fresh water not registering on the meter to the awning separating. The service advisor told me he would be on vacation the following week but assured me they would be working on my camper while he was gone. So I left it there for the first week and waited until the following Tuesday to call him and see how it was going. I was told everything was going well and that they were still looking at it. I said ok and waited again and called back that Friday to see if everything was getting done. I was told they ordered the parts and that 3 of the things they could not find anything wrong with. So I explained to them where they problem was and they said ok I will go out right now and take a look at it. Well another week goes by and I call to see if the parts have come in and they tell me no not yet. So I decide to call Forest River to find out that the delay is. Forest River informs me that no parts have been ordered for my camper. I call Camping world back and I’m told they will call me back. That was on a Tuesday. I never hear anything back so I call everyday that week and get the same response that someone will call me back. I can say with all the calls I have made they might have called me back twice. Well they finally order my parts three weeks after I bring it in. ( I find out later that they didn’t ever look at my camper until the Thursday. Why make an appointment for Saturday and keep it 5 days before even looking at it.) So I finally get the service manager at Camping World and its just a nightmare. Excuse after excuse not taking ownership for any of it. The parts are on order now he tells me. I said I was told that before and they straight out lied to me. So now I call Forest River and they tell me everything is in except the window and awning and that it will go out right away. Well I guess right away means when ever they get to it because I have been calling they now trying to find out when they will ship my parts. At first they said they had everything but then changed there mind and said they were waiting on a part. When I questioned them on it and said you told me it was in last week he checked and said oh yes it is in we will get this out today. Well today was 6 days ago. He said call me tomorrow and I’ll give you the tracking info on it. Well I have called everyday last week and got the same thing. Call me back tomorrow and I’ll have it for you. After talking to the Parts manager at Forest River I finally got informed that they are shipping everything except the awning and window today and gave me that tracking info. They have had my 5th wheel for over 6 weeks now and by the time they get the parts it will be Friday or Monday and then they have to install them I will be looking at 2 months that they have had my camper. My wife would like to know who is going to make the 2 months worth of payments because we have not had the camper. I’m at my wits ends not sure what way to turn on this hole thing. The sad part is even when we get it back next week I will still have to bring it back for the window and awning. What would you do????
Sorry for the rant just going crazy.
Lenny
|
|
|
|
Join the #1 RV Forum Today - It's Totally Free!
iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!
You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!
|
09-12-2016, 03:39 PM
|
#2
|
Registered User
Join Date: Sep 2015
Posts: 2,007
|
Don't be afraid of paragraphs; they are friendly.
See if you can find the owner of the store, write a letter and follow up with a call.
Find the head of CampingWorld, send them a letter and follow up with a phone call.
Do both at the same time. Going to the top some times helps.
|
|
|
09-12-2016, 03:41 PM
|
#3
|
Senior Member
Join Date: Apr 2014
Location: On the Road
Posts: 1,608
|
Avoid camping world if it's at all possible. Do a search and you'll find many similar posts. If you have to go because a FR warranty then talk to the manufacturer and let them know about the deplorable service.
2012 NuWay HitchHiker 363RSBDA, 2016 Ford F-350 Dually 6.7
__________________
2012 Nu Wa 363RSBDA
2016 Ford F-350 Dually 6.7
|
|
|
09-12-2016, 03:41 PM
|
#4
|
Community Administrator
Fleetwood Owners Club Workhorse Chassis Owner
Join Date: Sep 2010
Location: Marquette, Michigan "Da UP" & Lehigh Acres Florida
Posts: 21,822
|
Too bad that's what it took to make you join in with us.
__________________
John & Cathy R.
06 Pace Arrow 38L Workhorse W24
|
|
|
09-12-2016, 03:44 PM
|
#5
|
Junior Member
Join Date: Feb 2016
Posts: 5
|
Quote:
Originally Posted by dexters
Don't be afraid of paragraphs; they are friendly.
|
Sorry I had just got off the phone with both and my hands were still shaking or I would have put everything neatly.
|
|
|
09-12-2016, 03:47 PM
|
#6
|
Registered User
Winnebago Owners Club Ford Super Duty Owner
Join Date: Apr 2015
Location: Jamestown, NM
Posts: 1,262
|
Sounds very familiar!
I just had one warranty repair that needed to get done (a bathroom ceiling vent) for my Minnie Winnie.
I called at one point (luckily, I didn't leave my RV there) about a couple of weeks later and they said they they were waiting for the parts.
Then, I contacted Winnebago's Customer Service and they told me that the parts were shipped, when they were, and who at CS received them.
I then called Camping World and raised hell.
To make a long story short, they did the repairs a few days later.
Camping World Service Dept. = NEVER AGAIN!
|
|
|
09-12-2016, 04:13 PM
|
#7
|
Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
|
I haven't had CW do any work on a MH since around 2001. Had them install a larger inverter, thought they would do it correctly and they didn't! That permanently changed my feelings about their service department.
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
|
|
|
09-12-2016, 05:45 PM
|
#8
|
Senior Member
Join Date: Apr 2014
Location: On the Road
Posts: 1,608
|
Sorry, didn't realize you were new to this forum. Welcome! Hang around there's a lot of good info here. Good luck on your CW debacle.
2012 NuWay HitchHiker 363RSBDA, 2016 Ford F-350 Dually 6.7
__________________
2012 Nu Wa 363RSBDA
2016 Ford F-350 Dually 6.7
|
|
|
09-12-2016, 05:56 PM
|
#9
|
Senior Member
Join Date: Mar 2016
Location: South of Houston Tx.
Posts: 395
|
Sorry for your problems. But Will say do a search on camping world. All your post had to say was "camping world" and people would have known and do feel your problems.
__________________
2018 Entegra Anthem 44B Victory Blue..
2016 F150 4x4 Platinum and 2014 Jeep Rubicon X
M&G brake on both. Using hydralift for 2014 HD CVO Limited
|
|
|
09-12-2016, 06:17 PM
|
#10
|
Senior Member
Join Date: Apr 2012
Location: Pueblo, CO
Posts: 624
|
I agree Camping World is less than competent, but it also sounds like Forest River dropped the ball, which is sad.
__________________
2009 Berkshire 390 QS and toad
Retired and traveling
|
|
|
09-12-2016, 07:00 PM
|
#11
|
Senior Member
Outdoors RV Owners Club
Join Date: May 2012
Posts: 1,663
|
Part of the problem, as I found out first hand is that manufacturers don't like to pay for shipping. The parts are usually shipped inside new units being delivered to the dealer, and unless you complain or it is a common part, it takes forever to get parts. I had my last parts (defective slide seal) shipped directly to my house and I installed it myself.
My dealer also lied to me about work being done and parts being ordered. Not excusing CW but they are not alone in the defective dealer department.
__________________
2008 F450, 2016 Outdoors RV Glacier Peak 26 RKS
|
|
|
09-12-2016, 08:49 PM
|
#12
|
Senior Member
Join Date: Jul 2015
Posts: 284
|
A few weeks is nothing try six months which is how long it took CW and Jayco to deal with our issues fortunately it was over the winter. They both threw each other under the bus several times. It was quite pathetic and quite disrespectful to me the customer who had recently shelled out tens of thousands of dollars for their product. I have since decided that they just don't care otherwise you would not hear so many horror stories over and over about the same things especially CW.
__________________
2016 Jayco Eagle 27.5 RLTS
|
|
|
09-12-2016, 09:02 PM
|
#13
|
Senior Member
Join Date: Aug 2004
Location: Wherever we are
Posts: 4,282
|
Take a look at this--try to find all 8 parts--you will see that it is an industry-wide problem.
Anything to sell, never any service...
Opinion: The RV industry death spiral – Part 1 | RV Daily Report
Joe
__________________
'16 40QBH Phaeton
'21 Sahara HA toad
'15 38RSSA Mobile Suites--traded
'05 36TK3 Mobile Suites--retired but not forgotten
|
|
|
09-13-2016, 09:13 AM
|
#14
|
Senior Member
Join Date: Jul 2009
Posts: 293
|
Sorry about your Camping World experience. That is just about the same thing I went through, but it was only a couple of more minor problems. They never really fixed anything right. I wound up doing it myself, correctly.
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Thread Tools |
Search this Thread |
|
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|