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Old 09-18-2012, 04:04 PM   #1
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Join Date: Sep 2012
Posts: 10
Kudos for Lippert

I see my share of negative comments and discussions about Lippert chassis and components, so I feel compelled to share my recent rather positive experience.

My dad and I traveled from Houston to Tampa to pick up a rather cherry Cedar Creek 36L5S Bunkhouse 5er. About 28 miles from the dealership I noticed the brakes were not functioning properly so we pulled over and looked things over and noticed the door side front wheel on the trailer was very hot and showed excess brake dust.

Dad and I removed the wheel (lucky we are both engineers and carry tools everywhere we go...) and found a failed wheel bearing.

We took the parts and went back to the dealer; they offered to replace the defective parts but informed me that it was going to take several days to get the brake drum/bearing assembly and I was going to have to delay my return trip to Houston.

So, unhappy with the verdict (more to follow on Lazydays of Seffner, FL in a separate post), I contacted customer service at Lippert directly.

They informed me that the sealed bearings on my axles were obsolete and would likely need to be replaced with a new system. The rep asked me to get the serial numbers from the axles and email the information back to him directly. I did this within an hour or so and was informed that they were prepared to really take care of me.

As it turned out, since I was broken down on the road, Lippert sent overnight to a repair facility of my choice:

2 ea: 7,000 lb axles
4 ea: Brake drum/bearing assemblies
1 ea: Brake assembly (the one that cooked when overheated)
1 ea: All the mounting hardware, bearing caps, etc.

Finally, the CS rep at Lippert told me that the R&R labor costs would be covered by him as well. Everything arrived as promised except one of the axles, but it was the guys in the big brown truck who messed that up, not the Lippert folks.

These guys are super. I am a Lippert fan for life.

Happy camper from Houston!

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Old 09-18-2012, 05:00 PM   #2
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Glad to see a post like this. Over the years I have had very positive dealings with Lippert.

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Old 09-19-2012, 10:59 PM   #3
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Very interesting.

I've only had one dealing with Lippert over the years, and that was a hydralic motor that went bad. Stopped working while on our way to the maritimes, so couldn't put landing legs down or open slides. Lippert tech walked me thru some issues on the phone, determined it was the motor, and had one overnighted to us in upstate NY campground. Also authorized me to contact a mobile tech for installation in the morning and send them the bill for reimbursement.

If I went only by what I tend to read on the forums, I would think Lippert is up there as one of the worst outfits running.
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Old 09-21-2012, 07:28 AM   #4
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I look forward to your comments about Lazy Days. Phillip
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Old 09-21-2012, 09:17 PM   #5
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I wanted to be thoughtful before posting my experience about Lazydays as it started out very positive but ended on a somewhat disappointing note.

Just like an email at work, I wanted to "sleep on it" before hitting the send button.

Coming soon. I will link it here.
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