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Old 11-05-2008, 05:19 PM   #1
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We have a brand new 5th wheel that we tow with a dual GMC 2008 truck. While driving on a highway in central MN we were directed by a passing vehicle that there was something wrong on our camper. When we got out to see what they were talking about we found that our large rear window had been shattered in a million pieces. There was no collision or bump in the road.

We contacted a Holiday Rambler dealership. They took pics of the window in and out and sent then to the Technical Dept. at HR headquarters. HR refused to pay for the damage stating that someone hit us. There was no evidence of that. Only the outside window was broken, not the inside double pane glass

The unit was purchased in March 08 and therefore, less than a year old. Shouldn't this be covered under the warrantee?

Has anyone else had a problem like this and what was done about it?
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Old 11-05-2008, 05:19 PM   #2
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We have a brand new 5th wheel that we tow with a dual GMC 2008 truck. While driving on a highway in central MN we were directed by a passing vehicle that there was something wrong on our camper. When we got out to see what they were talking about we found that our large rear window had been shattered in a million pieces. There was no collision or bump in the road.

We contacted a Holiday Rambler dealership. They took pics of the window in and out and sent then to the Technical Dept. at HR headquarters. HR refused to pay for the damage stating that someone hit us. There was no evidence of that. Only the outside window was broken, not the inside double pane glass

The unit was purchased in March 08 and therefore, less than a year old. Shouldn't this be covered under the warrantee?

Has anyone else had a problem like this and what was done about it?
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Old 11-06-2008, 09:45 AM   #3
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lshake, Welcome to irv2.com and our extended RVing family.
Persistence sometimes does pay. Ask for an explanation of how the outside pane can be broken from something hitting it and leave the inside pane intact, while you are moving forward.
From reading the Highways magazine, they have a good track record of mediating this type dispute between owners and manufacturers. You might consider writing the column editor with your situation.
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Old 11-12-2008, 12:22 AM   #4
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It seems to me that if there was a problem with the trailer that caused the window to break, then both layers of window would have broken. While it's very unusual for something to hit the rear of the coach while going forwards, it's certainly not impossible. And it is likely that something striking the rear of the coach while you're going forwards would have a limited amount of energy, so breaking only one layer of the glass would be a possible scenario.

I'd suggest contacting your insurance carrier ASAP and filing a claim under your comprehensive.
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