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Old 11-05-2011, 11:55 AM   #15
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Join Date: Jan 2011
Location: Pensacola, FL
Posts: 2,285
Funny (not for the OP) how some stuff never changes. I worked in auto repair for 45 years, and the three biggest problems that I saw repeatedly were:

1. Poor communication with the customer.

2. Failing to admit when you are wrong.

3. Shoddy workmanship.

Sadly, it looks like Paty got all three.

After 25 years of working for others, a like-minded fellow mechanic and I opened our own shop so that we could cut the above-mentioned BS. We don't have a perfect record on item 1 because we are human, but on 2 & 3 we are close to 100%.

Funny thing - not only are the customers much happier, but we are too.

It seems that there is a reason that it's called The Golden Rule.

2008 Itasca Meridian 37H & 2015 Flagstaff T12RBST
2011 & 2012 Len & Pat's "One lap of America"
27K miles & 41 states in 13 months - Woo Woo
Yellowstone Lake 6-1-2012
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Old 11-08-2011, 08:49 PM   #16
Join Date: Jul 2011
Posts: 81
Originally Posted by Billieg View Post
I disagree. My microwave works but the information center doesn't light up so you can't tell what is going on.

I pulled it out to replace it and measured it.

It's 14" deep and 28" wide. Lowes, Home depot, Sears etc. no one had one. The standard depth is 16" and the standard length is 30" for a house. There are a lot of microwaves that would fit but they don't wall mount. I would have to build a shelf under it somehow. I suspect it was made specially for the unit.

Maybe they can't get one either and instead of being honest they are giving him the run around. Since it's warrented by Sylvania I would get in touch with them and see if you can get a replacement for the dealer to install.
I tend to agree (especially after researching). I know folks buy from such stores as Lowe's etc, but they are larger than the space offered in the RV. Perhaps some of you use them on the counter top...? If smaller then all that would hold them would be the cord. Stationary full timing..that would be ok, but I'd worry about a microwave bouncing around, causing cabinet damage or worse yet, flying out and causing more damage. Some folks have said they pulled the microwave and use the space for additional storage and use a countertop microwave.
Awaiting response from Sylvania..seems this is an ongoing saga.

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Old 01-24-2012, 04:07 PM   #17
Join Date: Jul 2011
Posts: 81
Exclamation ongoing Microwave issue

FINALLY.....the original company that made the Sylvania microwaves had shutdown/gone bankrupt or whatever...reopened under another name and was finally contacted and said yes, they could supply a microwave (Sunbeam) for the dimensions required for my rig. Seems my RV guy just didn't make the extra effort to shop around and so now I'll have the smaller unit..as a 'spare' I guess and the correct unit will come out of pocket $$$.

The frustrating thing is after months with the leaking galley tank, the RV guy with much grumbling convinced the company he ordered the tank from (and got a blank and instead of sending it back tried to place the fittings himself and thus it continued to leak...now he is stating he will have to be paid labor to put the new tank in and will also "charge for dropping the belly" and "other incidental charges."

Never, ever had I been charged for any repair to drop the belly, that is just part of the job...so I see a new battle on the horizon with this guy. He has already cut holes in the belly (as stated in previous posts) and NOW he decides to do it correctly (undoing the bolts) and then charge for it!!!!
I will be glad when I see his dust disappearing over the horizon for good!!
Now begins the search for a reliable service..if one exists.
I'm still tempted to submit a report to the BBB and see what their response is. He charged $600.00 for and hour and a half on the roof to slap some sealer around, which he said he'd return each year and do for $65.00. (ummm initially $600 and then only $65.00???)
Any one ever replaced the belly of their rig and how much did it cost? Was it done by dealer or can owner of rig pick it up and take it to RV's site to replace? Or should I not agonize and look for a specialized tape or some such thing to patch up the much abused belly already in place???

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