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Old 10-06-2015, 08:48 AM   #15
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Ford Super Duty Owner
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Location: Austin, TX
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The problem with dropping it off a the dealer is that warranty repairs are typically towards the rear of the line, even if you bought the unit there. I suspect that non-warranty work pays much better. If you didn't buy the unit there, expect the back of the line - if they'll do it at all.

I don't trust the dealer - or any dealer - to properly keep it out of rain until they can get it in. It can take Keystone weeks/months just to approve a warranty repair, so often units sit. This is why I don't just drop it off.

I talked to my dealer and asked him to start the process with Keystone based on photos I provided. I told them that I'd tow it up immediately as soon as they could look at it. Until then, I think it's better cared for in covered storage. I will patch it, but it probably shouldn't be driven.

I followed up with Keystone and asked them to work with the dealer. No response yet.

Alpha systems did get back with me and they said as long as it's a relatively new unit and the roof didn't get torn, that a re-glue is OK... That makes for a much more conservative repair that is likely to be warrantied, assuming I accept a patched and re-glued roof on a 5 month old unit.

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Old 10-08-2015, 06:30 PM   #16
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I agree that the dealer should be doing a repair on your roof. If its in the first year there should be a bumper to bumper warranty on your rig.

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Old 10-09-2015, 09:58 AM   #17
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Dealer said "new roof" - waiting on an approval.
I've run into another Carbon owner where the "new" roof was not done in a satisfactory manner as the old OSB peeled off with the roof. Dealer simply glued over it and Keystone won't do the job twice... So something to be aware of...

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5th wheel, roof

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