Originally Posted by Cartist
This is just a general question that might help newbies.
After you buy your new Fifth Wheel and you take it back in to be serviced and the job didn't get fixed. Should you: 1. take the trip and take it back down to be fixed. 2. Since they didn't get it fixed the first time;having the rv for three months, so now you have to spend the gas and time travel, should they pay for the gas? 3. How would you handle this situation?
Before I answer what I would do, I have a question or 2.
When you picked up your 5th wheel, did you check before leaving the facility that the job was done and done right?
Have you called them and spoken the the facility manager to explain your displeasure?
Is this a warranty issue that is paid for by them or out of your pocket?
I think with answers to these questions, we could offer a bit more help?
We're not perfect by any means but both Dutch & I go over any job done by someone else with a fine tuned comb before heading out. That said, we did had a "fix" that worked when we left [2 years ago] but later the same problem showed up again. We had paid for the work out of pocket and did have it done at a Camping World. Because we were over 1,000 miles away, I called them, explained the situation and told them there was a CW very close to where we were traveling. They called the new CW, made an appointment for us and this time it was fixed at no charge to us. They billed the 1st CW. Hugs, Di