I am the owner of a Heartland Bighorn 2008 3055RL and it is my second Bighorn. And we are very happy with it and the company. When the company first started a few years ago they were having problems with quality and quality control. Heartland has made big improvements in their quality and quality control. The company stands behind their products very well and it is easy to contact a company representive if you have a problem. There is also a Heartland Owners Forum, www.heartlandowners.org/forum
, that you can get almost all the information about Heartland RVS that you want, both good and bad. Also the forum is not owned by Heartland, so it is not controled by them. Heartland reps do monitor the "ask the factory" threads and do respond to concerns as needed.
Hope this helps some.