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Old 12-16-2017, 08:37 AM   #1
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Leak repairs

We own a 2018 Venture Rv Sporttrek 302VTH. It recently we back to the shop for a couple of reasons one being a leak in the roof in the front left closet. There is also blistering (separation) on the outside shell in the area of the leak. They repaired the leak, the blistering is being submitted for a warranty repair also.
My problem is that the dealer stated that the manufacture will probably reject the fiberglass shell repair due to a clause that the owner is liable and responsible for leak repair and damage. This is unheard of in my world.
Has anybody else had this sort of issue?

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Old 12-16-2017, 10:26 AM   #2
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Have you verified there is a clause like that in the sales contract? Also, carefully mark up a calendar with purchase/take ownership date, first signs of the leak, etc. Delamination (blistering) doesn't happen at the first dampness, it takes time for it to develop. I'd also suggest contacting the manufacturer directly, don't wait for the dealer's verdict.

You might also see if Florida has a consumer protection office that can help. The value of the RV has gone down significantly with visible water damage to the structure. Don't settle for anything less than repairs that make you whole again.
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Old 12-16-2017, 10:32 AM   #3
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Yep, quite common. The owner has to chech the roof sealant, it's considered a maintenance item and usuall wont be covered under warranty.
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Old 12-16-2017, 10:59 AM   #4
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Originally Posted by Mr_D View Post
Yep, quite common. The owner has to chech the roof sealant, it's considered a maintenance item and usuall wont be covered under warranty.
I agree the roof needs to be checked by the owner and maintained. But this is a 2018 model. If it was faulty and leaked BEFORE he took ownership, it shouldn't void the (usual) one year warranty of a new unit. That's why I suggested documenting dates, including the build date, delivery date to the RV dealer in FL, etc. to see if the dealer should be liable for repairs of the unit that might have been damaged while on their lot.
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Old 12-17-2017, 07:53 AM   #5
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Thanks, we did notice moisture at delivery, brought it to the sales attention and basically we all wrote it off as condensation. Its probably not documented. I will be contacting the manufacture as you advised. Reviewing the warranty I do not see specific clauses about water damage, but I'm not an attorney to decipher fine print.
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