Originally Posted by mark42h
I really like the Fuzion model, it is Keystone's highest end Toy Hauler product. Like XLR you will not find many negative reviews. Last Friday I spent over two hours going all over the new Fuzion 420 which we purchased. The Fuzion has a lot of little things done correctly and built solid.
Fuzion is built by Keystone. They built the Carbon that I own also.
If you seek "negative" review on Keystone, you'll certainly find more than one - you might want to check their BBB page
. Their reputation for after-the-sale service brought me great pause and the *only* reason that I went ahead with the purchase was knowing someone else with a Keystone that was relatively problem free. I'd encourage anyone to look at their BBB page and gauge complaints relative to other manufacturers and certainly consider the business response to those complaints.
My guess is that you don't see many complaints about the Fuzion and Carbon, not because they're built better than the others - but likely because they're relatively new and fewer have been sold. I could be wrong, of course.. And I hope they last forever... But I've noticed that lots of structure on the Carbon (like the end cap) is share with other products, as is the framing, and many of the systems.
All manufacturers are going to get complaints and consumers aren't always reasonable, but you can get a feeling in terms of quality and business response by looking through the BBB. Again, I have had zero negative experiences with Keystone to date - but the BBB is public record. Compare it to other manufacturers and also consider volume. If Keystone sells 10X as many units, their quality may very well be better than a manufacturer with 75% less complaints.
My Carbon has been fine, but it's still "new". And in terms of build, it has a Lippert trailer and is aluminum framed, same as the Fuzion. "Built Solid" seems to mean "upgrades/finish level" to most people - I'm not sure how you mean it, but the underlying structure of the trailer is shared across many models, including my low-end Carbon.
There are lower end manufacturers that do stuff like wood frames... I consider that much more a manufacturing difference than a trim level difference.
I do think there is a hierarchy of build quality - and NewMar is certainly great (they build great motorhomes for years). But don't confuse "trim level" with build quality, as they're entirely different things. How a trailer is framed, how well it's put together, amount / type of insulation, is it painted - those things are a quality tier to me, not necessarily the type of entertainment system and what the cabinets are made out of...
Don't let sales guys talk you into a "higher quality" toy hauler if they just mean more/better systems... There is probably a lot of similar stuff going on at the factory between models.
Part of the reason that I turned down a high quality Class-A diesel pusher was the number of systems. That unit was built MUCH better than any toy hauler I've seen, but the trim level added lots of complication...