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cb1000rider · 02-29-2016, 12:26 PM

I read that differently. He's saying that it's more about how a company responds than the failure itself. He's saying that he's unhappy with the response that he received from the company. And due to that response he won't buy another product from Thor.

Again, his customers service experience is the issue. That's perhaps a more pervasive problem than a one-off bad unit that has to go back..

cb1000rider · 02-29-2016, 03:24 PM

And just to make things as clear as mud, you can find entire threads on how happy people are with Thor products:

I love my Thor | Damon Outlaw!

raineman · 02-29-2016, 03:26 PM

My point is that Thor touches a lot of customers. Not saying they handled JohnBoyToo's situation right because I don't know the details of the situation. Maybe he / she is willing to share here as Thor is a site sponsor and all would see the issues. But even JohnnyBoyToo said that the unit was taken back the factory. Was that for resolution? Buy back? Never heard if the issues were resolved.

Thor is not known for just screwing everyone over with crappy products and service. If that were the case, I would not own a Keystone and no one else would be buying their other products.

raineman · 02-29-2016, 03:32 PM

Quote:

Originally Posted by cb1000rider

And just to make things as clear as mud, you can find entire threads on how happy people are with Thor products:

I love my Thor | Damon Outlaw!

Exactly. I think the OP is getting the point.

IOWASTROKER · 04-04-2016, 07:06 PM

Have owned 2 Cyclones. Other than the normal issues all RVs have, we love our 3950 (42 feet long). I always deal directly with the mfg, not Heartland. So when my rear, garage bed lifts went South, I called HappiJack. They were awesome. Furnaces goes bad, call the mfg. Our TV is a "tuned" F450. While the mileage is poor, we only run 60mph...and love/n life. We leave next week and will return to our mountain home in the Fall. BTW: 12' garage w/ bathroom

)) Literally gave the China bomb tires away free the 2nd day I owed it.

))

V3600 · 04-04-2016, 07:10 PM

Except for the super luxury models, the rest of the TH are about the same in quality and it's not very good.

cb1000rider · 04-04-2016, 07:42 PM

Quote:

Originally Posted by V3600

Except for the super luxury models, the rest of the TH are about the same in quality and it's not very good.

I think that's probably mostly accurate. What does differ between the manufacturers is how they support their customers and how they handle problems.

Maybe that just matters for the first 1-3 years, but I think it's definitely looking into and can save you some frustration.

Look for models with good suspension components over fancy interiors - it's a hint to being manufacturered by someone who might care more about than just moving it off the sales floor...

Whichway · 04-25-2016, 07:26 AM

IF money is not a issue there is no comparison between the drv or New Horizons coaches,to the rest of them.

Wild Card · 04-25-2016, 10:52 AM

Talking just about toyhaulers in general

Knowing what I know now about the rv industry and how crap is built.

My next unit will be a custom gooseneck from ATC, Featherlight, Millenium or Mirage or Forset River Wor aND Play. Toyhauler speaking. You get a great chassis to actually haul what you want without going over gvwr. You can have them built just as plush and with all the bells an whistles for near the same or less.

I will never ever buy another camper brand toyhauler.

Thor, Keyston, Heartland the whole lot of them can go belly up for all I care.

Find the best engineered and strongest frame you can find. All the glitz and glamor sidewall and roof structure construction doesn't mean squat it it's not on a good foundation.

cb1000rider · 04-26-2016, 11:14 PM

Curious, you'd buy a FR Work and Play (they have a triple axle big one 40' near me) - but not a FR camper/hauler?

Wild Card · 04-27-2016, 02:34 PM

Quote:

Originally Posted by cb1000rider

Curious, you'd buy a FR Work and Play (they have a triple axle big one 40' near me) - but not a FR camper/hauler?

Go look at the frame. All the work and play frames are built. They are not lightweight rigs. I could be wrong but the ones I was looking at with a buddy of mine before he bought his mirage were well built frames. If I am wrong...take them off my list.

And I had a Grey Wolf 25rr before I bought my new abortion...it wasn't a bad rig just needed a tad more. I wanted a tad more rig...not a tad more headache and I got the latter.