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Old 04-06-2014, 06:45 PM   #1
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2014 freedom express 282 bhds

Picked up my brand new 282 BHDS yesterday. After $995 dealer prep you would not expect to find masjor issues. Not the case!!! Turned the furnace on this morning and two of the major ducts were just laying next to the furnace. Fire hazard!!! Then filled the water tank and tried the pump. Water leaking all over the place and no pressure. Calling the salesman in the morning. Not real happy!! Is this common? This seems to be a pretty reputable dealer (General). Any thoughts?

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Old 04-06-2014, 07:01 PM   #2
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Thats a shame. Did you not do a pdi before paying for it. I would have made them show me everything was working before leaving the lot. Hope you get it all taken care of. Happy camping.

07 jayco 314 bhds
Friendswood, tx
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Old 04-06-2014, 07:16 PM   #3
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Nice looking tralier. Hope they get you all fixed up.
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Old 04-06-2014, 07:29 PM   #4
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You PAID for them to prep it? When we sell Freedom Express trailers that's included.

From a dealer and tech perspective, I can understand missing ducts. Not necessarily a fire hazard though. They probably (hopefully) fired the furnace up, and since hot air came out and it did it's thing right, they thought it was good. I've done that before only to open the furnace return duct to see a loose duct.

Water leak however, IS unacceptable.
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Old 04-06-2014, 07:41 PM   #5
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Didn't have a choice to pay. That's what they charge. Seemed pretty streep to me too!
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Old 04-08-2014, 07:40 PM   #6
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Sorry for your bad first experience.
That trailer was high on our short list.
As far as the paying... that's just a hollow upcharge. The dealer doesn't assemble the rig, so connecting the ducts and hoses is a flaw from the factory. They SHOULD check it, but I think in this industry, it's unlikely to be well done... if at all.

My trailer had a leaking hose under the sink that I found the first night camping in the driveway. You gotta expect a little something here or there, but within reason. I would certainly complain to them and have them fix it all, but you won't get your money back. :(

Personally, I think there is an up side... these sorts of things make me crawl through my camper and understand every system, front to back. So when there is an issue and I'm 500 miles from anywhere, I know how to fix it and have the right tools along to do it.
Don't let it get you down and happy camping.
Manny & Larissa
2013 Winnebago 2301BH-Red
2012 Ram 2500 Megacab HO CTD
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Old 04-09-2014, 01:01 PM   #7
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If it means losing a sale, they either won't charge it or will deduct that amount from the sale price of the unit. You have control of the situation, but you have to be willing to walk away and go someplace else.

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