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Old 02-16-2012, 03:15 PM   #1
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Am I just lucky?

We purchased a new TT ( 2012 Puma 30FQSS) in August of 2011. I've been reading through the threads on TTs and noticed many people had problems with their new purchases. We did get to use ours on 5 or 6 weekend trips before we put it up for winter, and we have not found a single defect or problem with the trailer. The dealer I bought it from was very thorough with their inspection, as far as I know. I went there the day before I was to pick up the TT and they had an employee going over everything, inside and out. This same employee, named Jerry, gave me a 2hour walkthough and explained every system in the trailer backwards and forwards and verified with me that they all worked. I could not have been more satisfied. If and when we ever decide to buy a newer trailer, or anything for the one we have now, I know where we will make our purchase.

I was really suprised to see all the problems people have found with their new trailers. I was shocked to see some dealers and/or manufactures would not stand behind their products. Hopefully my luck continues.

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Old 02-16-2012, 05:12 PM   #2
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Location: Adirondacks via Tampa
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You purchased from a good, reliable dealer. We purchased our new 5th wheel last March and had a few things that needed fixing. The dealer kept saying the things were fixed, and I found the fixes, rushed, sloppy, and halfhearted at best. Rather than develop an ulcer, or go to jail for bad behavior, we took a swing through Indiana this Fall, and stopped by the Coachmen Factory for repairs. They could not do enough for us or the rig. They treated us as valued customers, and fixed things over the two days, that we didn't even know needed fixing! The difference is, you will send new customers to your dealer, and we will warn people to stay away from ours.

Adirondack Jack, Niki, & K.C. the Kat
2011 F250 & 2011 Brookstone 5th Wheel 39'
"Just can't wait to get on the road again. . ."
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Old 02-16-2012, 05:57 PM   #3
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Glad to hear your manufactuerer took care of your problems. You are right, I'd recommend the dealer I used to anyone. I did have a bad experience at another dealer who tried to rip me off and I tell everyone who will listen to stay well away from them. Word of mouth advertising goes a long way. At least in my mind.
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Old 02-17-2012, 08:50 AM   #4
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There are good dealers and not so good dealers There are good PDI guides, and not so good PDI guides and finally there are Good customers and not so good customers.

I read a lot of threads about problems, I've been reading "Action Line" type letters prior to that. Some folks just flat expect too much.. I will exagarage a bit.

I broke my ____ and the dealer won't fix it under warranty.

Note, not "it broke" but "I broke it" Warranty does not cover what you break.

Or, They expect warranty service on something that wore out 2 years AFTER the warranty expired.

Or they did not pay attention during the PDI and thus they missed important stuff.

(Example of I broke it.. Forgot to drain the water heater in Michigan in the Winter)

And then there are dealers who don't provide a good PDI, do not remind you to drain the water heater, and who do not do warranty service, even though they tell you they did, and the rig is under warranty.

In both cases, we see complaints... The problem is to filter out the real complaints from the "I screwed up and the dealer won't fix it" complaints.

At least it sounds like 1: You got a good dealer, 2: You paid attention during the PDI, and 3: Happiness has decended upon you. Keep up the enjoyment and carry on.
Home is where I park it!
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Old 02-20-2012, 07:04 PM   #5
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congratulations! sounds like you found a really great dealer! i agree with the post wa8yxm, a lot of 'problems' are brought on by the people themselves. havng worked in a public job dealing with the public, it no longer amazes me what people will do or try to do to get something for nothing.
and word of mouth is SO much better advertising than a lot of 'dealers' realize. funny thing, you hear way more bad than good, so it seems to me if i was in business i'd sure want most of the talk out there about me to be good!
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Old 02-21-2012, 04:43 AM   #6
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You guys have brought up some good points. I worked in auto parts as a salesman and manager for several years and it never failed to amaze me, some of the stuff some people would try to get by with. I got pretty good a spotting peoples' "stories", and I heard some good ones over the years.

As far as the word of mouth advertising goes, I think it goes farther than some people think. When talking about my experience buying my TT I first tell everyone how the first dealer I talked to tried to rip me off. I then tell them what a good experience I had when I bought mine.
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Old 02-21-2012, 11:15 AM   #7
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The only way we could buy our EggCamper was directly from the owner of the company, who also happens to be the designer of the trailer and the head of the four or five guys who build them. You can tell his is a labor of love, he took all afternoon to tell us about it and even took me for a drive to help me learn how to hook it up and tow it properly.

The owner/builder/designer/salesman was a retired aircraft designer (etc.), who was looking for something to do and decided that making a molded fiberglass trailer designed for tall people would be fun. He only builds one when one is ordered, and you have to go to the factory in Michigan to pick it up - quite a trip for us since we live in Florida. I always wanted a Casita or Scamp, but couldn't bring myself to buy one since I couldn't stand up straight in even the biggest models. When I found out that the EggCamper had 6' 7" of headroom I was sold and put down a deposit sight-unseen.

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