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Old 08-22-2015, 08:17 AM   #15
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Thanks for all the feed back. My husband just about stroked out whne he saw the estimate. Will be calling CW today to have a chat and minimize the damage. The honey do list has just gotten longer. I will post the outcome of my visit to CW. Should be interesting.
Any recommendations on where to get the tires that cos t less then $97 a pop?
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Old 08-22-2015, 08:37 AM   #16
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Originally Posted by manguiano View Post
Hey all!
this is our 1 year anniversary with our little travel trailer and he needs some checking up. Took to Camping World as that is where we got our Eco Skamper and just read through the estimate which equals about half the price of the camper itself!
Need some feed back as to what is absolutely a must versus things that can be done over time.
We live in florida so we need a/c running at peak performance and we need spare tire. That is all we had planned to really need but $2K later seems the whole thing needs to be rebuilt!
manguiano
Rather than trusting CW with anything I simply burn a $100 bill, (or2)...that saves me a lot of time ....and money.
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Old 08-22-2015, 08:45 AM   #17
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I guess I have never heard of a travel trailer yearly preventative maintenance done at a dealer, and we have had various types for almost 30 years. We do regularly wash the air conditioner filter, vacuum any fan vents, and look at the top of the trailer to make sure everything is still sealed. You should also look at the AC to make sure the fins are in good shape, but there are combs you can buy to straighten them out if needed (probably isn't if it is only one year old). IMHO you are being scammed by CW.
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Old 08-22-2015, 09:03 AM   #18
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Why would the OP need new tires after a year? Sounds like a rip off to me!
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Old 08-22-2015, 09:37 AM   #19
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I would think yearly inspect and clean appliances, furnaces, AC, roof, caulking, etc. Stuff like that can be done at a reputable place for $200 or less. Tires checked for pressure and visual inspection before every trip. Bearings, brakes and other suspension. Items should not need attention for 5 years.
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Old 08-22-2015, 12:55 PM   #20
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Another suggestion--shop around for a reputable mobile technician. Many times, you can check at a local campground to see who they let work on their property and who they recommend. A good CG owner does not want to recommend someone to one of their campers who might cause them a headache due to the work going wrong.
Joe
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Old 08-22-2015, 01:12 PM   #21
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I'm shopping for a new TT. One local dealer says if I buy it there, it's warranted for as long as I own it. That's the fly, floating along on the surface film..... but I'm a wary ol' trout and I can see the hook! The hook is that I have to take it back to them annually and pay for their "maintenance"..... no thanks..... I guess some folks have money to burn or something. I don't. I'm the same way with appliances, vehicles, boats, RVs, and just about everything else. I would rather be camping than working on it... but I'd much rather be working on it than waiting on it, worrying about the dealer's "techs" workmanship, and putting off trips. I honestly don't know how some of these dealerships stay in business... as much bad info is posted about them.
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Old 08-23-2015, 08:00 AM   #22
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Originally Posted by manguiano View Post
Thanks for all the feed back. My husband just about stroked out whne he saw the estimate. Will be calling CW today to have a chat and minimize the damage. The honey do list has just gotten longer. I will post the outcome of my visit to CW. Should be interesting.
Any recommendations on where to get the tires that cos t less then $97 a pop?
Could you post exactly what the estimate consisted of? If you can scan it and attach it that would be fantastic, but otherwise, just list the items, description and estimated cost and people can weigh in with more solid recommendations.

Also, state the year and model of your camper, and tire size as well.

Without knowing the above specifics, I think pretty much everyone thinks you're getting scammed, but can state that definitively.

Looking forward to more information. Take care, Scot
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Old 08-24-2015, 07:10 AM   #23
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That's just their estimate, wait till you get the bill!
Shop rate is the posted labor cost/hour. It does not change. The amount of time might. ;-)

The real issue is that if one depends on a service provider one is paying the shop rate for somebody to stand there and watch the tank drain or similar. That is where flat rate comes in. A lot of jobs are billed at flat rate time and shop rate cost. Thus an oil change that is, say, a 30 minute flat rate time, can be done concurrently with, say, changing the brakes, an hour. The vehicle goes up on the lift, oil drain started, wheels off, pads swapped, wheels back on, lift down and oil in and out the door in an hour. Bill is for 30 min oil change, hour brake change, and maybe another 20 minute tire rotation. All at shop rate. On a motor home there are a fair number of jobs that can be done that way. It's also why I try to schedule an oil change with an inspection. ;-)
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Old 08-24-2015, 07:59 AM   #24
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Ever seen a mechanic at a major dealer perform the "free 95-point safety inspection" or some such deal where you are handed a form with all kinds of check-offs and measurements?
Same deal with CW--
They are all designed to get you to commit to more work "that needs/ought to be done while we have it here"
If you want a real education on how to upsell repair/replacement work, go thru a Jiffy Lube one time...
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Old 08-25-2015, 08:40 AM   #25
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Shop rate is the posted labor cost/hour. It does not change. The amount of time might. ;-)

The real issue is that if one depends on a service provider one is paying the shop rate for somebody to stand there and watch the tank drain or similar. That is where flat rate comes in. A lot of jobs are billed at flat rate time and shop rate cost. Thus an oil change that is, say, a 30 minute flat rate time, can be done concurrently with, say, changing the brakes, an hour. The vehicle goes up on the lift, oil drain started, wheels off, pads swapped, wheels back on, lift down and oil in and out the door in an hour. Bill is for 30 min oil change, hour brake change, and maybe another 20 minute tire rotation. All at shop rate. On a motor home there are a fair number of jobs that can be done that way. It's also why I try to schedule an oil change with an inspection. ;-)
I totally agree on how "flat rate" can have 3 jobs going concurrently. I'm not sure if this is standard in all CW's, but in Bowling Green, KY, their repair shop used to post a notice (not sure if it is still there) that stated something to the effect that "Flat rate charges apply for repairs. However in some instances, the job may be more complicated or there may be problems found in the course of the repair that require us to charge actual time used."

I have a big problem with that. Flat Rate takes the easy jobs AND the hard jobs, averages the time incurred with both, and comes up with a FLAT RATE that SHOULD apply to ALL jobs of that type, ie; oil change. So on most oil changes, you can get it done with no hassles, in say 30 minutes when "Flat Rate" says 1 hour. You charge 1 hours and bank a little, (or a lot) more money than it actually cost.

But lo and behold, the job comes along where some idiot tightened on the filter so that even a strap wrench cannot remove it, requiring and extra 30 minutes to remove it, taking 1.5 hours to complete the job. Using Camping Worlds in BG model, you charge THAT customer for 1.5 hours . . . .

In my book that is double dipping and screwing the customer. A shop should either charge Flat Rate, or Actual Time for all routine jobs, not pick and choose which way to go based on the job.

Personally when I am working, I would ALWAYS go the route of Flat Rate, or Piece Work, knowing that when I work, I WORK, I don't lollygag around, I get right to it. I realize that I can make more money that way since I work more efficiently than many others. Knowing that, I ALSO know that occasionally I will come across the job that takes a lot longer to complete than normal. In that case, the customer gets a GREAT deal on his repair! That's just the way it works.
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