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Old 11-03-2015, 05:17 PM   #1
Join Date: Aug 2015
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Dealer damaged trailer.

So we had our four month old apex 288bhs at the dealers for some warranty work before putting it away for the winter. Among other things we are having a new rear door put on because the old one leaked through the window frame when it rained and it would not seal when closed. Unfortunately while backing the trailer up someone backed into the hitch on another trailer, punching a hole through the rear wall. Options provided today for repair are to have it patched by an auto body shop or to have the whole rear wall replaced. Both will be 100% according to the dealer.

My wife is angry because at four months old we have a $30000 trailer that has required some pretty major repairs that may affect resale value and may open us up to water damage.

Hoping for some input from you guys. I don't want to ask for the world on a silver platter but I don't want to take it too lightly either.

I won't mention the dealers name because i have been more than happy with them and mistakes happen. I just don't want to have to suffer because of them. Click image for larger version

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Old 11-03-2015, 05:32 PM   #2
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You are between a rock and a hard place.

I would go with the patch because you would really open up another can of worms by replacing the whole section. My DD just had a rear replaced on a new TT due to a bubble. While she is happy, I can see that it was not a stellar job.

If you go with the patch, don't accept it if it doesn't look or feel right. Yes, poke around the patched area to check for weakness.

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Old 11-03-2015, 05:36 PM   #3
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Dealer damaged trailer.

And that's part of the problem. I tend to be picky and if the shade is off or the texture is wrong I will notice it every time I walk by.

The other problem is the wall replacement will likely take a month which puts us into winter. I don't want to be towing it if the weather goes bad.
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Old 11-03-2015, 05:39 PM   #4
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While neither option is great I would go with the patch.
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Old 11-03-2015, 05:40 PM   #5
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That is an easy patch for an auto body shop.

I did an "oops " on my trailer a few years ago and repaired it myself with a fibreglass patch . '' No one'' could ever see the patch. The tricky part was matching the paint color on the patch area.
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Old 11-03-2015, 05:42 PM   #6
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OOPS! and I'm sure the dealer feels badly this happened.
If it were me I would opt for the auto body shop option. The chance of ending up with a water leak would be less having just the damaged area repaired IMO. With today's repair materials and methods the damage would not be visible if a good quality shop did the repair.
If the repair was made and you weren't satisfied with the result you still have the full panel replacement option.
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Old 11-03-2015, 05:49 PM   #7
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Definitely patch it, not only is it unlikely that a patch will leak if it looks good to begin with, but you will not open yourself up to potential problem at ALL the other places that will be disturbed when they do the entire wall. Better yet, ask to be paid the cost of the whole wall replacement, have it patched by a reputable auto body shop, and buy some "goodies" with the extra!

Note: If you elect to go with the whole wall replacement, pick out he protruding portions of the damage, put eternabond tape over the damage, and go ahead and use the trailer without fear that it will leak there.
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Old 11-03-2015, 05:50 PM   #8
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Patch, wall replace would be ugly and time consuming as noted
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Old 11-03-2015, 06:13 PM   #9
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Interesting replies. Everyone here says to try for a helluva good deal on a new trailer since my value will plummet. I thought the whole wall would be the way to go because it would be one piece but you have all provided some good food for thought for the patch.
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Old 11-03-2015, 06:25 PM   #10
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Patches turn out better, if the body shop does good gel coat work. I've seen anything from tiny to huge patches, and the only time you tell is if the area isn't blended well and the rest of the trailer is faded from age.

If the wall was replaced at the factory, I'd be ok, but dealers just can't do that as good as the factory.
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Old 11-03-2015, 06:37 PM   #11
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Have a boat repair place do it? They work on gel coat all the time, right?

Replacing the wall could make the interface of the entire rear wall a new leak. Patch it.
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Old 11-03-2015, 07:37 PM   #12
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Thats an interesting thought with regards to a marine repair. The wife is adamant that they take the trailer back for what we owe and set us up with a new one. She is livid. So i sent the email to suggest this. We will see what the response is. That way we get an undamaged trailer and they can patch and sell this one. I can already see their response in my mind but I'll let her go off on them afterwards.
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Old 11-03-2015, 11:45 PM   #13
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Does the hole go where the bed is? How about adding a storage access door there if it does? I fear a patch will eventually turn a different color so how about a decal over the patch? How about alu diamond plate just along the bottom. Just different ideas to turn a - into a +. Any other mods the dealer could do for you to make you happy? An extra vent, solar on the roof?
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Old 11-04-2015, 02:08 AM   #14
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I haven't seen it in person yet but it looks like it would be right on the divider between the bunk and the washroom.

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