Just to relate my most recent experience with Keystone No Customer service. The Keystone forum discussions indicated that there was a quality problem with decals from the period when my unit was manufactured so I contacted Keystone directly hoping to find that at the very least, they would supply decals that I could use to replace the defective ones (at my cost). After speaking with 3 different folks in "owner relation", and being sent on 3 wild goose chases to 3 incorrect decal suppliers, and accused of incorrectly washing it (used dealer RV wash on ALL decals)I was finally told that they had identified the correct manufacturer but "You are unable to purchase graphics directly from BGS or Keystone. You can use the model I sent you to order replacements through a Keystone dealer."
I followed up with a Keystone warranty individual who had assisted with my roof defect, and was told that "Unfortunately, this is something I will not be able to assist on as your warranty has expired. I do apologize in advance for any inconvenience this may cause."
So sorry for the long post, but word to the wise. Customer service is horrible and they do NOT stand behind their products after warranty regardless of the cause. I asked to speak with a supervisor to no avail. Stay vigilent and take lots of photographs!
Also curiously following my last communication with "owner relations", my IP address was blocked through Google searches to the KeystoneRV forum website. Other search avenues were still available which I have used... I love my trailer and its utility and design, but the manufacturing and materials defects and lack of customer support are very disappointing. :(