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Old 03-22-2013, 09:07 PM   #1
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Decals curling

My TT is a 2010 Keystone Cougar WCV30 that has been parked without cover. Some (not all) of the decals on one side only have curled and are coming off. I have only used RV wash to clean and the unit has not been used more than a half dozen times. I thought at first it may be the sun (in Jacksonville Florida) but it is strange that only maybe half of the decals on only one side are coming off and the rest look new. There is no effect except cosmetic, but it bothers me. How difficult is it to replace these and could it be a defect (I know it's out of warranty) since I have seen many much older units that have been stored uncovered with decals in tact? I thought I'd contact Keystone directly rather than going through a dealer if I could remove and replace them myself. Thanks

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Old 03-23-2013, 01:23 AM   #2
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Decals come in different thicknesses (mills) and color also effects their life span.
If you can get free replacements, great. Application of decals is not a one person project.

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Old 03-23-2013, 06:11 AM   #3
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Check the KeystoneRV.org forum. There are numerous threads regarding Keystone decals. Apparently there was a period where the decals supplied really didn't work out that well. There is no consistant remedy, but apparently some owners have got Keystone to replace the decals at a very reasonable cost.
2012 Keystone Outback 277RL (Salty Doghouse II)
2005 Ford/Quigley E350 4x4 Van 6.0L Diesel (Moby)
Bailey (standard poodle -10yrs) & Zeke (parti poodle-4yrs)
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Old 03-23-2013, 06:15 AM   #4
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Large decals are a pain to install. I had to replace some on my boat. Luckily i have a friend who does this type of work so with his help it turned out nice.
I would suggest buying the decals you need then finding someone to remove, prep, and install.
Usually body shops, sign companies, and detailers do this type of work.
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Friendswood, tx
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Old 03-24-2013, 06:08 AM   #5
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No that this is a remedy or full explanation by any means but, the side that is most affected is likely the side that faces the sun during the mid day and early afternoon.

Just like with human skin, UV rays cause more damage during the mid-day through the early after noon. The good side is likely getting far less "intense" sunshine than the other.

If you wind up getting new decals, it may be worth while investing in a cover also.

I'm no expert with TT's but I've had tons of experience with decals on numerous surfaces over the years and UV is deadly to them if they're exposed on a constant basis. (not too bad on cars since most are clear coated over top - likely an expensive endeavour for your trailer)

Just an FYI based on my own experiences. Cheers
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Old 03-24-2013, 11:27 PM   #6
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decals curling

Thanks for all the info. I did find numerous folks with similar decal problems on the keystone forum I will be sending them pictures and hopefully getting a decal specialist to replace them for me. I'm working on a cover but since all decals on the he affected side were not affected I believe it is a quality issue first. Thanks again!.
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Old 04-12-2013, 11:23 AM   #7
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decal customer NO service experience

Just to relate my most recent experience with Keystone No Customer service. The Keystone forum discussions indicated that there was a quality problem with decals from the period when my unit was manufactured so I contacted Keystone directly hoping to find that at the very least, they would supply decals that I could use to replace the defective ones (at my cost). After speaking with 3 different folks in "owner relation", and being sent on 3 wild goose chases to 3 incorrect decal suppliers, and accused of incorrectly washing it (used dealer RV wash on ALL decals)I was finally told that they had identified the correct manufacturer but "You are unable to purchase graphics directly from BGS or Keystone. You can use the model I sent you to order replacements through a Keystone dealer."

I followed up with a Keystone warranty individual who had assisted with my roof defect, and was told that "Unfortunately, this is something I will not be able to assist on as your warranty has expired. I do apologize in advance for any inconvenience this may cause."

So sorry for the long post, but word to the wise. Customer service is horrible and they do NOT stand behind their products after warranty regardless of the cause. I asked to speak with a supervisor to no avail. Stay vigilent and take lots of photographs!

Also curiously following my last communication with "owner relations", my IP address was blocked through Google searches to the KeystoneRV forum website. Other search avenues were still available which I have used... I love my trailer and its utility and design, but the manufacturing and materials defects and lack of customer support are very disappointing. :(

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