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Old 09-05-2014, 10:45 PM   #1
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going back and forth :) decided on bunk's but

So now that we have decided on the bunk model , I have 2 dealers near me ,
The keystone passport dealer about 10 minutes and the Jayco white hawk dealer about 45 minutes , with that said the passport is a 2810Bh and the jayco white hawk is a 28dsbh, Both unit's have the identical floor plan and have the same price , also the passport is 315 lbs lighter and 70 lbs less hitch weight

So how do I choose between the 2 manufacturers, they both have good and bad reviews ,

Keystone does have more bad reviews but they sell 10 x as many units between all there brand names

the keystone passport dealer has been in the same spot for 30 years and is family owned , the jayco dealer has been in town for about 5 years but they have another store about 4 hours away thats been there a long time

How do I choose ?

Thank you
mike
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Old 09-05-2014, 11:32 PM   #2
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I think I would go to each dealership and sit in the service area where people bring their units in for repair.

I'd talk to the customers and ask them how the service is.

I did this in Fresno at one big dealership and decided I wouldn't buy nor have anything repaired there.
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Old 09-08-2014, 07:30 PM   #3
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Ditto on the service.

Bottom line---after the sale you will only say hi to the sales guys on the way to the service dept, but it is the service department who will be taking care of you for many years after the warranty runs out.

Two assumptions:
1-The dealer takes care of their warranty work
2-you are not going full time & will likely use your dealer for service after the warranty runs out

For #1 hang out around the service dept and hear the conversations and ask folks how they have been treated. I found my local dealer to be fantastic on warranty service. They solved all the issues and were very timely. I was very satisfied.

#2 After my warranty ran out I had the rude awakening that I could not even get into the dealer service dept for minimum of 3 weeks, most times it was a much longer wait. they used to rollout the red carpet when I called or came in...after the warranty not so much. Also, I tried to get parts and it was painful and very expensive. After a while I found a smaller shop who was able to get me in within 7-10 days. Their "shop rate" was about the same and the quality has been good.

Here is your homework--call each dealer service dept, act like you have a 2009 tandem axle trailer and ask them what it would cost for bearings and brakes (say neither has ever been done since new). Listen for the cost figure and how quick they can get to you. That will say a lot about their cost structure and their ability to get you in and out.
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Old 09-08-2014, 07:46 PM   #4
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I would also like to comment on brands;

Having owned a '12 Keystone (30') and a '11 StarCraft (35')(div of jayco)-- Overall the components are nearly exact (one has a better fridge, one has a stainless microwave, one had a screwy drain location in the shower pan, one had a shower surround that had features in it that made it difficult for me to turn in the shower).

On the exterior workmanship, the sealant around the windows is pretty sloppy on one vs the other. One seemed to have a sharp edge on the roof that lends it self to easily cutting the rubber roof membrane when I put a ladder against it. The roofs on both were comparable quality and both sealed well. The interior workmanship is about the same, both very good quality.

At the end of the day, it is how much you like the trailer layout and the features it has. Spend some time in both trailers and look for things that may bother you, ie, locations to sit and watch tv, dinette seating capacity? room in the bedroom (ie, one have a different size mattress, bed a little closer to the wall? one have a porcelain toilet vs a plastic? get inside the shower, is it comfortable for you?
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Old 09-08-2014, 08:40 PM   #5
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Quote:
Originally Posted by bjlakatos View Post
Ditto on the service.

Bottom line---after the sale you will only say hi to the sales guys on the way to the service dept, but it is the service department who will be taking care of you for many years after the warranty runs out.

Two assumptions:
1-The dealer takes care of their warranty work
2-you are not going full time & will likely use your dealer for service after the warranty runs out

For #1 hang out around the service dept and hear the conversations and ask folks how they have been treated. I found my local dealer to be fantastic on warranty service. They solved all the issues and were very timely. I was very satisfied.

#2 After my warranty ran out I had the rude awakening that I could not even get into the dealer service dept for minimum of 3 weeks, most times it was a much longer wait. they used to rollout the red carpet when I called or came in...after the warranty not so much. Also, I tried to get parts and it was painful and very expensive. After a while I found a smaller shop who was able to get me in within 7-10 days. Their "shop rate" was about the same and the quality has been good.

Here is your homework--call each dealer service dept, act like you have a 2009 tandem axle trailer and ask them what it would cost for bearings and brakes (say neither has ever been done since new). Listen for the cost figure and how quick they can get to you. That will say a lot about their cost structure and their ability to get you in and out.
Thank you , great info , I think I'm going to call tomorrow to spec out some repair work and see what happens from there
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Old 09-17-2014, 04:24 PM   #6
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All things being equal, I would follow my gut on this one. I have owned both Keystone and Jayco and never had any problems. Knock on wood. But a 10 minute drive sure beats a 1 1/2h drive round trip. Just sayin...
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