Go Back   iRV2 Forums > TRAVEL TRAILER, 5th WHEEL & TRUCK CAMPER FORUMS > Travel Trailer Discussion
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
Thread Tools Search this Thread Display Modes
Old 04-12-2016, 10:27 AM   #1
Junior Member
Join Date: Feb 2016
Posts: 5
Good Sam Roadside Assistance - SCAM

I'm a member of Good Sam Roadside - trying to cancel membership. On March 25th I called and requested a tech (due to a gas leak in trailer, it was full of gas) and a tow vehicle. I was told that they would not send a tech or tow vehicle, but to light my hot water heater to burn the gas out of my lines. If I had did what they said. I would be dead! They gave me a number to a mobile tech that ONLY works on semi-trucks. I called Good Sam Roadside to cancel my account. They refused and said to call dealership that I bought the plan through. I called dealership. Good Sam Roadside is refusing to let dealership cancel my account also! Good Sam Roadside is a rip-off and a scam!

Buyer Beware!

samiam2 is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 04-12-2016, 10:46 AM   #2
Senior Member
Join Date: May 2014
Posts: 2,957
What kind of gas leak are you talking about, I'm assuming it is propane due to your comment about the water heater. Why did you need a tow vehicle. I wouldn't have lit any appliances, but the water heater pilot is outside of the trailer and most likely would have just burnt off any pressure. You could have just turned off the propane at the tank, and then opened the windows to air it out. I would guess that they would expect you to use your own tow vehicle to tow your trailer to a repair facility. Why didn't you just do that. If you read the actual uses for the "Emergency" roadside assistance I think you may find this wasn't considered something they would send you a tow truck for. I wouldn't want my MH/RV towed by anybody unless it absolutely had to be. You could have towed it safely with your own vehicle.

Mike & Charlotte
2014 Newmar Canyon Star 3610
Orange County, California
Mike and Cha is offline   Reply With Quote
Old 04-12-2016, 11:00 AM   #3
Senior Member
kalynzoo's Avatar
Join Date: Mar 2007
Location: Northridge, Ca
Posts: 751
Were you traveling? How is this roadside assistance? Roadside assistance is only about $100+ a year: When is the policy due again? Have you used it during the last year? I'm not defending Good Sam, there have been many posts from dissatisfied customers, but there seems to be a lot of information missing from your rant. I do hope you get the problem repaired. Save and Happy Trails.
kalynzoo is offline   Reply With Quote
Old 04-12-2016, 11:03 AM   #4
Senior Member
rideandslide's Avatar

Join Date: Sep 2013
Location: Waynesville Georgia
Posts: 1,292
Given the details the poster gave, i have to agree with that !
Lovin Our Grey Wolf 26RL !! Jim & Pat
rideandslide is offline   Reply With Quote
Old 04-12-2016, 11:11 AM   #5
Senior Member
Skip426's Avatar

Join Date: Apr 2011
Location: Powell River, B.C.
Posts: 15,603
I can understand that you're frustrated with the info you recieved, but let's try to put this in perspective.
First a question.
The way your post is written , I take it your trailer is in an RV park, you have an internal propane leak, and you don't have a vehicle to tow it your self , is this the situation?
In their defense " Roadside Assistance " is just that ; they aren't into RV repair, i.e. propane leaks; if you're stuck on the road side with a broken down tow vehicle or a trailer that can no longer be moved with your tow vehicle ; that's what they do.
If the dealer who sold you the plan said " Roadside Assistance " covers everything , then he miss-represented what you were paying for and your argument should be with them.
I believe that Good Sam does have policies that offer an extended warranty coverage for RVs, so maybe it's time to sit down calmly with your paperwork and read carefully what is and isn't covered by your policy.

EDIT: I see other members posted while I was away typing, boy do I type slow.
99DSDP 3884, Freightliner, XC, CAT 3126B, 300 HP /ALLISON 3060
2000 Caravan toad, Remco & Blue Ox.
Skip426 is offline   Reply With Quote
Old 04-12-2016, 11:22 AM   #6
Junior Member
jmaellis's Avatar
Join Date: Mar 2016
Posts: 26
I think the OP is a little confused about exactly what Roadside is.
1998 Coachmen Santara 31'
Ford V10
jmaellis is offline   Reply With Quote
Old 04-12-2016, 11:30 AM   #7
Senior Member
TonyDi's Avatar

Join Date: Feb 2011
Location: Point Pleasant Beach, NJ
Posts: 12,271
I agree with Skip. There is a difference between roadside assistance and extended warranty and repairs. Repairs are not a covered item in roadside assistance.

Sit down with the dealer and determine exactly what you bought.

Good luck!
Tony & Ruth........... FMCA#F416727
Newmar Dutch Star 4320, Spartan MM Chassis, Cat C9, Jeep Grand Cherokee Hemi, Blue Ox Aventa LX, and Brake Buddy. TST 507 TPMS
TonyDi is offline   Reply With Quote
Old 04-12-2016, 02:04 PM   #8
Junior Member
Join Date: Feb 2016
Posts: 5
Update: Good Sam Roadside Assistance Corporate office contacted me. They are pulling phone call recordings, talking to the guy that told me light my hot water heater while my trailer was full of gas. Why tow vehicles where not sent out.
samiam2 is offline   Reply With Quote
Old 04-12-2016, 02:18 PM   #9
Senior Member
Mr_D's Avatar
Winnebago Owners Club
Solo Rvers Club
iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 31,279
As previously posted:
OP: Were you parked someplace and had a gas leak? If so than that's not something roadside assistance does.
You seem to be confused as to what the policy is for.
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft
Charter Good Sam Lifetime Member, FMCA, SKP
RV'ing since 1957, NRA Benefactor Life, towing '14 CR-V
Mr_D is offline   Reply With Quote
Old 04-12-2016, 02:28 PM   #10
Junior Member
dynasty_klan's Avatar
Monaco Owners Club
Join Date: Apr 2016
Posts: 9
We have had GS Roadside Asst for years... Never had an issue. Where we have had issue is with some of the folks sent out!!!

Example: We had a blow out last year, The tow driver that was sent out said his truck would not hook-up until we paid him $500.00. I smiled and asked if he would take a check made out to cash? he said sure.

Our GS Roadside is 100.00 deduc. I said stand by I'll get my check book. Went into the MH, called GSRA explained what was happening, Rep said to stall and he would call police and get another tow company out ASAP.

To make a long story short. Cop shows up tow driver gets arrested and new dispatched truck repairs tire and GSRA paid 50% of cost of new tire to make things right for what had happened.
dynasty_klan is offline   Reply With Quote
Old 04-12-2016, 02:30 PM   #11
Senior Member
Theberrys's Avatar

National RV Owners Club
Join Date: Jun 2009
Posts: 2,616
It's to be expected. Like all Insurance. If they can get out of paying they will. The object of insurance is to collect premiums and pay out as little as possible. It's the business model.

You pays your money and takes your chances!

1999 Tradewinds 7372 Cat 3126
Albuquerque, NM
Theberrys is offline   Reply With Quote
Old 04-14-2016, 03:08 AM   #12
Junior Member
GreenFeather's Avatar
Join Date: Mar 2016
Posts: 23
You are all obviously missing the point! But honestly the OP needs to come back and clarify the situation and answer the questions. Until then, it might be a troll. But the main point is... NO company should refuse to cancel a "paid" membership. At least honest ones won't do that. It reminds me back in the early 2000 when we joined Netflix... it was garbage back then and they done everything they could to avoid cancelling the membership... If your tech news history serves you right, Netflix's tactics were put on the news... they changed their tactics quick and became legit.

Of course telling anyone to light ANYTHING with a gas leak is just plain dumb!
2014 Evergreen Everlite 232RBS
2014 Dodge Ram 1500
North Central, North Carolina
GreenFeather is offline   Reply With Quote
Old 04-14-2016, 03:36 AM   #13
Senior Member
Monaco Owners Club
Join Date: Aug 2015
Location: reynoldsburg, ohio
Posts: 255
not an emergency...............shut off propane at tank, open windows, tow to a mechanic....................would be in the same class as if your radio or air conditioning quit working................
jsmmonaco is offline   Reply With Quote
Old 04-14-2016, 06:36 AM   #14
Senior Member
rideandslide's Avatar

Join Date: Sep 2013
Location: Waynesville Georgia
Posts: 1,292
Agree, does not seem to be any emergency, for a person with ant common sense !!! But a lot of those out there !!!

We have Geico on all our wheeled vehicles, have had to use it twice on the cars, and could not have been more pleased, tow truck was there in less than 30 mins. on both, hope the same on the RV if ever needed !!!

Be did pop for the Good Sam extended warrentee, that covers almost all the systems on the TT, we will see on that.

We are on our 2nd new Dometic AC unit, but has still been done on the original warrentee, no cost to us !!!!

Lovin Our Grey Wolf 26RL !! Jim & Pat
rideandslide is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Disappointed in Good Sam roadside assistance thmdamit MH-General Discussions & Problems 65 04-13-2016 09:07 PM
Good Sam Roadside assistance not so good! rjsupersonic Full-Timers 25 01-28-2015 08:01 PM
Good Sam Roadside Assistance comes through texnet iRV2.com General Discussion 5 01-29-2014 04:56 PM
Coach-net vs Good Sam Roadside assistance Bees iRV2.com General Discussion 33 12-20-2013 06:32 AM
Good Sam Roadside Assistance Program Submustang iRV2.com General Discussion 2 09-18-2012 11:40 PM

» Featured Campgrounds

Reviews provided by

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 06:00 AM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.