Community Forums

Catbones · 04-26-2013, 09:20 PM

Any feedback from anyone on Keystone RV, their customer service, and any additional information from someone who owns a Keystone? or the Keystone 190EXP?

Thank you.

Doggy Daddy · 04-26-2013, 10:23 PM

Check out Keystone - iRV2 Forums

2OLDDIGGERS · 04-27-2013, 05:49 PM

Found this website. Do not know if it is for real or not.
PissedConsumer.com
Type in brand name and seewhat others think.
Good luck.

jesilvas · 04-27-2013, 10:30 PM

That kind of website will have bad reviews only, of course.
Personally, Keystones aren't put together as well as others. And i've had them down to studs.

ezspdr · 04-28-2013, 10:05 AM

Quote:

Originally Posted by Catbones

Any feedback from anyone on Keystone RV, their customer service, and any additional information from someone who owns a Keystone? or the Keystone 190EXP?

Thank you.

We own a Keystone 35' Sprinter TT. For the most part we are happy with it, however a lot of small, nit picking things have and are happening to it and we have to take it in for warranty service. Customer service normally gets right back to me when I email them BUT they are very lacking in what they have to say. I asked them if they had any kind of repair manual that I could buy from them and they did not.

I now have a leaking Dometic toilet and neither Keystone or Dometic has anything they can pass my way to help. Only where the nearest warranty station is. This kind of upsets me because my wife and I are full timers and can't afford to leave the trailer at a service location. We have 4 dogs with us and it is hard to find a Hotel/motel that will take them.

That said, in general we like the trailer. Everything like the heater, water heater, fridge etc. work great (knock on wood). Just wish it had a little more space. Hope that helps.

jesilvas · 04-28-2013, 12:44 PM

There are no Keystone service manuals, just manuals for the other manufacturer's appliances that Keystone just uses.
And they won't give you info because if you do it yourself, you'll lose your warranty. They're doing you a favor.

Catbones · 04-28-2013, 12:47 PM

Quote:

Originally Posted by ezspdr

We own a Keystone 35' Sprinter TT. For the most part we are happy with it, however a lot of small, nit picking things have and are happening to it and we have to take it in for warranty service. Customer service normally gets right back to me when I email them BUT they are very lacking in what they have to say. I asked them if they had any kind of repair manual that I could buy from them and they did not.

I now have a leaking Dometic toilet and neither Keystone or Dometic has anything they can pass my way to help. Only where the nearest warranty station is. This kind of upsets me because my wife and I are full timers and can't afford to leave the trailer at a service location. We have 4 dogs with us and it is hard to find a Hotel/motel that will take them.

That said, in general we like the trailer. Everything like the heater, water heater, fridge etc. work great (knock on wood). Just wish it had a little more space. Hope that helps.

That helps a lot and I'm sorry to hear about your troubles with it. I can sure understand how frustrating it can be being full timers and needing to drop it off for a few to fix. Specially with finding a place accepting dogs.

I actually decided to go with a Sportsman Classic this weekend. It's a starter as I'm just starting off. In twenty years or thirty for that fact when kids go to college or move out, me and my wife have a plan in motion for something bigger and better then a starter. I do appreciate your input and good luck. See you on the roads.

ralphie · 04-28-2013, 02:26 PM

I don't know if it's germane since my Cougar is a 2002 model and I bought it used, but I have been pleasantly surprised at its quality. It's nothing fancy but no major issues at all. It still has the original running gear. The fabrics are original and I think of better quality than I've seen in much newer and way more expensive units. We meant it to be a re-entry into rv'ing but we're going to keep it and use it for now.

cj00ta · 04-28-2013, 08:49 PM

I have a 13 33BH and have used it a bunch of times since I bought it. The only real issue I've had with it was with the stupid drain caps. The first one I had was broken, and I've had 2 more break since then. Absolute no clue as to why the clips keep breaking.

Overall in the 6 months I've had it, that's been my only issue.

Camp Chris · 04-28-2013, 10:47 PM

We have a 2012 27BHS hornet and we absolutely love it. No problems at all. I can see where some of the craftsmanship is questionable but I have been in hundreds of travel trailers and 5ers and that's kinda the unfortunate reality of the business. That said, ours is staying together and with 3 daughters and a lab that has to mean something! For what it's worth we always try for full hookups b/c the DW isn't into "roughing it"! So we never use the fresh water tank. Going on our first trip this weekend to work the kinks out for Memorial Day and we can wait!!

faye · 04-30-2013, 01:37 AM

We have had 2 keystone's , and have had minor issues, did find keystone customer service was difficult to get info from.

phenrichs · 05-01-2013, 07:18 AM

There is a KeystoneRV forum. They have a section for poor service and a section for great service. I find that the number of posts are about even.
We have a 2012 311BHS and I was really let down coming from a Jayco when it came to the paperwork. Jayco gave you a manual that allowed you to nearly rebuild the whole trailer. Keystone only gives you the manuals for the included gadgets. Fortunately my dealer is awesome. We spent hours going over every aspect of the TT before we took it home. Have had a couple of warranty issues and all I did was call the dealer and drop it off. They took care of everything. I think the dealer is, in most cases, the deciding factor on customer satisfaction with a repair.