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Old 07-22-2016, 05:57 PM   #1
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New Trailer

We did our walk though today and picked up our trailer. Unfortunately, when we got to the storage yard, someone had not tighten the weight distribution hitch and there was some damage. Trailer is back at CW, awaiting repair.
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Old 07-22-2016, 07:42 PM   #2
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Very disappointing👎 hope they get you fixed quickly or get you a replacement.
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Old 07-22-2016, 07:53 PM   #3
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Originally Posted by jnemo View Post
We did our walk though today and picked up our trailer. Unfortunately, when we got to the storage yard, someone had not tighten the weight distribution hitch and there was some damage. Trailer is back at CW, awaiting repair.
Bummer! Was it the dealer that installed your WD hitch? What was not tightened, and what damage did it cause??
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Old 07-23-2016, 07:49 PM   #4
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Yes it was the dealer that installed it and yes they will fix the damage and replace the parts that are missing or bent. We do not have any travel plans at the moment because we committed to foster a dog before we purchased the trailer. Being retired gives us the opportunity to travel any time.
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Old 07-23-2016, 07:51 PM   #5
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After one service experience with CW, I vowed that CW would be the last place on Earth that I would take an RV for service. Like comments from a number of other folks.

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Old 07-24-2016, 08:01 PM   #6
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What wasn't tightened and what was the damage?
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Old 07-24-2016, 08:53 PM   #7
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The brackets that attach to the trailer tongue to the arms for the weight distribution. The brackets were bent, the covers that go over the connection were twisted, minor damage to the trailer tongue.
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Old 07-24-2016, 10:05 PM   #8
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The brackets that attach to the trailer tongue to the arms for the weight distribution. The brackets were bent, the covers that go over the connection were twisted, minor damage to the trailer tongue.Attachment 134106Attachment 134107


Jnemo,

I would not be too quick to classify the dent on the top of the tongue minor damage.

The integrity of that area relies on maintaining the shape of that bar. It's steel but it has been weakened by that dent just like a frame member.

Also considering that your WDH system is transferring weight directly where the dent is, I would be very concerned with possible buckling in the long run.

Based on the picture, I would get a second opinion from a qualified body shop with frame repair experience.

JMHO
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Old 07-25-2016, 09:58 AM   #9
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Being this is a new trailer, even if the damage is repaired properly, something that seems that a lot of CW franchises are unable to do, your new trailer has lost a substantial amount of value, that may be okay if you plan on keeping the unit for a long time, but if you may possibly upgrade in 2 to 3 years it will be an issue. Personally I think CW should be on the hook for a new replacement.
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Old 07-25-2016, 02:59 PM   #10
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I agree, I'd be very leery of accepting delivery of that trailer. I agree that dent on top of the frame looks ripe for buckling and potential failure in the future. If and when it does fail it will like happen when going through a tight dip in the road or sharp turn situation, either of which CW will likely deny responsibility for the resulting damage with the excuse you made an extreme maneuver you shouldn't have.
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