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Old 03-16-2015, 12:42 PM   #1
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Purchases from "Etrailer"

just wanted everyone know that dealing with 'ETRAILER' FOR SOME PURCHASES WAS A PLEASURE AND THEY ARE VERY ACCOMODATING.. WILL USE THEM IN THE FUTURE...
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Old 03-16-2015, 02:33 PM   #2
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I've purchased from them several times, always arrived quickly & in good condition.
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Old 03-16-2015, 04:45 PM   #3
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Have had good experience with them!!!
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Old 03-16-2015, 04:51 PM   #4
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Have purchased items from them for both my 5ver and 2 DP's. Arrived on time and were just what I needed. Will purchase from them in the future.
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Old 03-16-2015, 06:06 PM   #5
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I had the opposite experience. First, my order was delayed until I contacted them to ask why. They responded by saying that they had been backordered but the new stock had just come in that morning. If that was true and they just hadn't lost track of my order (I doubt it), why didn't they notify me that the item was backordered when they first made the order.


The item I ordered was a set of steps they called a porch (seriously?). The package of hardware was torn open and the hardware scattered in the box when I opened it up. Fortunately, none of the hardware was missing.


What was missing was the anti-slip tread material clearly pictured on their website. I had to go out and pay a pretty penny to replace it so I could use the steps. When I mentioned that in the review I wrote, I got an email from them asking if the steps I received had solid metal steps or perforated ones. Excuse me? The steps I ordered were advertised as having solid steps, not perforated ones. Aside from the email being too little too late (I needed those steps in safe, usable condition ASAP and they were already late), if they advertised solid metal steps, that is what I should have received. I didn't even bother to respond to that stupid question. I will think twice before I order anything from them again.
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Old 03-16-2015, 06:40 PM   #6
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Purchases from "Etrailer"

I've ordered from eTrailer several times. My most recent purchase was a RoadMaster baseplate for my Jeep. The item was exactly what I ordered, in perfect condition, was delivered in less time than expected, and was priced right.

Not sure I could ask for anything more.

BTW... Their "How To" videos are excellent. Walked me completely thru the baseplate installation.
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Old 03-16-2015, 06:44 PM   #7
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I have been very satisfied with their prices and service.
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Old 03-16-2015, 07:36 PM   #8
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I can't imagine a business that hasn't disappointed a customer occasionally. But I've bought lots of stuff from eTrailer (hitches, electronic brakes, towing gear) and never a complaint. And, as others have noted their videos are very helpful.
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Old 03-16-2015, 08:19 PM   #9
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I've had great service from them.
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Old 03-16-2015, 09:39 PM   #10
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Love E-trailer--used 2x for hitches and they shipped free to my address in minimum time. Great on line help too.
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Old 03-17-2015, 07:52 AM   #11
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Good experience
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Old 03-17-2015, 08:39 AM   #12
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I've ordered several items from them, including a couple of towing baseplates. The videos were very helpful, pricing was competitive, and delivery quick. No complaints from me.
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Old 03-17-2015, 08:52 AM   #13
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I will add to the positive experiences dealing with etrailer.com. I have placed a dozen or more orders over the years and each one was handled quickly with excellent communication and follow-through.

An excellent company to deal with.

Dr4Film ----- Richard
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Old 03-17-2015, 09:05 AM   #14
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E Trailer
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