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Old 03-16-2015, 11:42 AM   #1
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Purchases from "Etrailer"


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Old 03-16-2015, 01:33 PM   #2
Join Date: Feb 2002
Location: Reno, NV
Posts: 46
I've purchased from them several times, always arrived quickly & in good condition.

2014 Desert Fox 24AS
2013 F350 Lariat CC 4x4
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Old 03-16-2015, 03:45 PM   #3
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Location: Cameron Park, California
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Have had good experience with them!!!
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Old 03-16-2015, 03:51 PM   #4
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Have purchased items from them for both my 5ver and 2 DP's. Arrived on time and were just what I needed. Will purchase from them in the future.
Chris and Carole Christian / ccfromfl@gmail.com
2011 Tiffin Phaeton / 2012 Ford Fiesta "Tow'd"
"Our Cause Was Just"
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Old 03-16-2015, 05:06 PM   #5
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I had the opposite experience. First, my order was delayed until I contacted them to ask why. They responded by saying that they had been backordered but the new stock had just come in that morning. If that was true and they just hadn't lost track of my order (I doubt it), why didn't they notify me that the item was backordered when they first made the order.

The item I ordered was a set of steps they called a porch (seriously?). The package of hardware was torn open and the hardware scattered in the box when I opened it up. Fortunately, none of the hardware was missing.

What was missing was the anti-slip tread material clearly pictured on their website. I had to go out and pay a pretty penny to replace it so I could use the steps. When I mentioned that in the review I wrote, I got an email from them asking if the steps I received had solid metal steps or perforated ones. Excuse me? The steps I ordered were advertised as having solid steps, not perforated ones. Aside from the email being too little too late (I needed those steps in safe, usable condition ASAP and they were already late), if they advertised solid metal steps, that is what I should have received. I didn't even bother to respond to that stupid question. I will think twice before I order anything from them again.
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Old 03-16-2015, 05:40 PM   #6
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Location: North Texas
Posts: 621
Purchases from "Etrailer"

I've ordered from eTrailer several times. My most recent purchase was a RoadMaster baseplate for my Jeep. The item was exactly what I ordered, in perfect condition, was delivered in less time than expected, and was priced right.

Not sure I could ask for anything more.

BTW... Their "How To" videos are excellent. Walked me completely thru the baseplate installation.
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Old 03-16-2015, 05:44 PM   #7
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I have been very satisfied with their prices and service.
Marc and Jill, Wellington FL
2013 Entegra Anthem 44SL
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Old 03-16-2015, 06:36 PM   #8
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Location: Orlando
Posts: 1,853
I can't imagine a business that hasn't disappointed a customer occasionally. But I've bought lots of stuff from eTrailer (hitches, electronic brakes, towing gear) and never a complaint. And, as others have noted their videos are very helpful.
2015 Fleetwood Discovery 40G
2014 CRV w/EZ Tow
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Old 03-16-2015, 07:19 PM   #9
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I've had great service from them.
--2005 F350 Superduty Crewcab, 6.0, 4wd, short bed, 3.73 gears
--2016 Montana 3711FL, 40'
--SOLD 2014 Wildcat 327CK, 38'
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Old 03-16-2015, 08:39 PM   #10
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Ford Super Duty Owner
Join Date: Aug 2014
Location: SW FL
Posts: 455
Love E-trailer--used 2x for hitches and they shipped free to my address in minimum time. Great on line help too.
Don Kostyal
CMSgt, USAF ret.
2012 Canyon Star 3856//2009 Scion xB
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Old 03-17-2015, 06:52 AM   #11
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Location: Home on the hill in Georgia
Posts: 2,487
Good experience
Jerry & Patsy Potter, Taz & Jake Jr.
2000 Winnebago Journey
2006 Ford Explorer 4X4
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Old 03-17-2015, 07:39 AM   #12
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Ford Super Duty Owner
Spartan Chassis
Join Date: Nov 2012
Location: Indiana
Posts: 138
I've ordered several items from them, including a couple of towing baseplates. The videos were very helpful, pricing was competitive, and delivery quick. No complaints from me.
2002 Newmar MountainAire DP, Spartan Chassis
2005 Chevy Colorado Toad
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Old 03-17-2015, 07:52 AM   #13
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I will add to the positive experiences dealing with etrailer.com. I have placed a dozen or more orders over the years and each one was handled quickly with excellent communication and follow-through.

An excellent company to deal with.

Dr4Film ----- Richard
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Old 03-17-2015, 08:05 AM   #14
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Location: Spring Valley AZ
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E Trailer

Don, Mary and Spooky
'00 Bluebird Skoolie Conversion
Geo Tracker/Dodge Neon/Aprilia Scooter towed
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