Just some random thoughts on the level of service we receive from vendors and not only in the RV industry.
Have you ever both called and emailed our supporting vendors with questions before ordering and received no response. I have. Frustrating.
Have you placed an order and had a problem and received no help from the supplier. Not uncommon.
Ever had to challenge a charge from your credit card company because the supplier wouldn't help solve the problem? Again not uncommon.
I recently was trying to purchase a specialized item that I use for surf fishing when I'm traveling. After several attempts to get info from local companies, in the USA, I was striking out getting getting what I wanted. I ended up ordering the product from New Zealand. That's half way around the world. Great company and great follow up. Cost me about 6 bucks more in shipping. They will get any business I can send them.
Is business so good that companies can let their service slide to such poor levels? Is there no need to develop new customers and promote repeat business? Apparently business is good and follow up is not important.
My bottom line is that I will attempt to deal with local companies or online. If I don't receive good service they will be eliminated from future consideration. There are lots of companies out there to help us with our needs.
I feel better now.
Anybody have any similar problems and how do you deal with poor service?