 |
Fantastic Fan Customer Service
01-08-2010, 09:44 PM
|
#1
|
|
Member
Join Date: Nov 2002
Location: on the road
Posts: 82
|
Quick comment on Fantastic Fans. Controller failed on my bathroom fan. Even though it was on a 2004 coach well out of warranty, Fantastic Fan sent me a new controller free of charge. Controller was n an outside wall and there was no sealant or insulation where the wires came through the wall. Company blamed the failure on moisture/corrosion. Same thing happened to me on my Duotherm controller. Sealed up the hole and hopefully no more problems. Company really stands behind there product as this was an installation error by Newmar. 
__________________
Bruce & Nena on the road
|
|
|
|
| |
|
 |
Join the #1 RV Forum Today - It's Totally Free!
iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!
You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!
|
|
01-09-2010, 06:16 AM
|
#2
|
|
Senior Member
Monaco Owners Club
Join Date: Apr 2009
Posts: 158
|
I've had similar experiences with great support from the folks at Fantastic Fan. 
__________________
2009 Monaco Camelot - PressurePro TPMS
2011 Jeep Grand Cherokee Overland
Blue Ox Aventa LX/Unified Tow Brake
|
|
|
|
| |
|
|
01-09-2010, 06:22 PM
|
#3
|
|
Senior Member
Monaco Owners Club
Join Date: Dec 2009
Location: Underwood WA
Posts: 114
|
I too have had great support from these folks. I expected to pay for a part plus shipping, but they said no and took care of everything. Very unusual today in my experience.
__________________
Bev & Dick and Fuzzy the cat
2005 Safari Cheetah 38
2009 Honda CRV dinghy
|
|
|
|
| |
|
|
06-13-2010, 11:45 AM
|
#4
|
|
Junior Member
Join Date: Jun 2010
Posts: 3
|
They are the best! Had a failure in my 7 year old Fantastic Fan. They provided telephone and online diagnosis, sent the necessary parts at no cost. Will not buy any other brand.
__________________
|
|
|
|
| |
|
|
06-13-2010, 03:48 PM
|
#5
|
|
iRV2 Marketing
Winnebago Owners Club Workhorse Chassis Owner Coastal Campers Carolina Campers
Join Date: Jan 2000
Location: Conway, SC
Posts: 20,583
|
On request, Fantastic Fan sent me a trim ring between the ceiling material and the fan enclosure. The color was off and no questions except, what color did I want? As experienced, no problem, the trim ring came within a couple of days.
Thank you Fantastic Fan!
__________________
03 Adventurer 38G, Workhorse W22
F&R Track Bars, Safety+ , Ultrapower, Allison UP Grade Brake, S&B CAI, Taylor Extremes, SGII-X Gauge
TST 507, Blue Ox, SMI, Koni FSD, CrossFire
|
|
|
|
| |
|
|
06-13-2010, 05:00 PM
|
#6
|
|
Senior Member
Monaco Owners Club
Join Date: Aug 2008
Posts: 226
|
Fantastic Fan helped us out a few years ago while in Az, NO Charge.
__________________
2001 Diplomat 8.3 40ft
IA summers, Lake Havasu AZ winters
|
|
|
|
| |
|
|
06-13-2010, 08:14 PM
|
#7
|
|
Senior Member
Workhorse Chassis Owner
Join Date: Jul 2008
Location: Lambertville Mi
Posts: 378
|
I agree they go overboard to take care of their customer base. I too was very suprised when I called to order a new vent cover and they sent it no charge. Now if only some of the other suppliers would follow suit!
__________________
06 Adventurer 38R
HHR Toad
|
|
|
|
| |
|
|
06-18-2010, 05:20 AM
|
#8
|
|
Senior Member
Newmar Owners Club Workhorse Chassis Owner
Join Date: Oct 2007
Location: Michigan
Posts: 2,612
|
I couldn't have been more pleased with there service. Wish all manufactures were that willing to help with there products. I must admit though HWH also has great customer support as well.
__________________
Steve & Sally / HiTee & Hudson Our Little Poms / Heidi & Houston Forever in our Hearts
04 NEWMAR MACA 3778 W22 / 05 PT Vert / Demco KAR KADDY SS
|
|
|
|
| |
|
|
06-18-2010, 05:51 AM
|
#9
|
|
Senior Member
Newmar Owners Club
Join Date: Sep 2005
Location: On the road to Maine
Posts: 686
|
Quote:
Originally Posted by heybc
Quick comment on Fantastic Fans. Controller failed on my bathroom fan. Even though it was on a 2004 coach well out of warranty, Fantastic Fan sent me a new controller free of charge. Controller was n an outside wall and there was no sealant or insulation where the wires came through the wall. Company blamed the failure on moisture/corrosion. Same thing happened to me on my Duotherm controller. Sealed up the hole and hopefully no more problems. Company really stands behind there product as this was an installation error by Newmar. |
Same thing happened to me. GREAT customer service!
__________________
Mark & Sheila Heilman & The 4 Fur-ball Princesses
'07 MADP 4523, '05 Honda Pilot
|
|
|
|
| |
|
|
06-19-2010, 10:40 PM
|
#10
|
|
Senior Member
National RV Owners Club Freightliner Owners Club
Join Date: Oct 2009
Posts: 1,560
|
They are the best.
__________________
2001 National Tradewinds 7370 300 Cat
2011 Jeep Wrangler Unlimited Sport
Officially fulltiming. The Journey Begins 
|
|
|
|
| |
|
|
06-20-2010, 05:40 PM
|
#11
|
|
Member
Join Date: Oct 2008
Location: Harbinger
Posts: 85
|
Same here also. I think they shipped it before I called. A couple days and the part was on the front porch and no charge!!!
__________________
2006 Newmar Ventana 3613
2009 Ford Taurus Toad
2002 & 2004 GL1800's,
|
|
|
|
| |
|
|
07-23-2010, 07:37 AM
|
#12
|
|
Member
Join Date: Jan 2005
Location: Cerritos, CA.
Posts: 62
|
WOW!!! Having read these posts, I gave Fantastic a call this AM. My OEM fan, that came in my Nat'l RV Dolphin, had it's motor fail. It would not spin at all. Called Fantastic, and "Jeff" in the technical support division, offered to send me a complete motor, including the fan blade and mounting bracket, all at no charge. All he asked, was that I return the failed motor to them for inspection, to help improve manufacturing and longevity. Heck, that's the LEAST I could do! Thanks Fantastic, you're the BEST!!
__________________
04 Nat'l RV 32' Dolphin, 370 W. Solar
20' MightyMover trailer, 60 W. Solar
2.3 L F.I. Sand Rail, 04 Preditor, 84 CJ-7 Jeep 
|
|
|
|
| |
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
| Thread Tools |
Search this Thread |
|
|
|
| Display Modes |
 Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
»
Recent Discussions
»
Upcoming Rallies
No events scheduled in
the next 365 days.
|
»
iRV2 on facebook
|
Chevy Camaro Forum
Ford Mustang Forum
Jeep Wrangler Forum
Volkswagen Touareg Forum
Land Rover Defender Forum
