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Old 10-19-2019, 07:13 PM   #1
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Lippert Components Frame Failure

If you are like me and have an LCI chassis under your trailer that failed 2x, who should you call?
I tried calling LCI to handle this issue, which is a MAJOR problem that could have caused loss of life to myself, my family and anyone else unlucky enough to be on the road near us.
Picture yourself driving through the mountains on a windy road, enjoying the vacation with family only to be pulled over by concerned drivers behind. They watched the axles and tires coming out from under our 27' toy hauler as the frame split 9' lengthwise down each side and was preparing to completely fail. Imagine what could have occurred as we went around corners. The highway patrol had escorted us off the freeway and to the closest hotel, then proceeded to go try and find someone local to help fix the issue. This was on New years and nobody was open, but as a small town, he knew everyone and even went to their homes looking for assistance. He was successful and returned saying there would be someone over early in the morning and thankfully we didn't go any further because the next few turns would probably have been our last.
This was also stated later by the repair crew when we picked it up after the initial repair, which frightened my wife and child to the point they wanted to drive home separately and for the following 8 months afterward wanted nothing to do with the trailer.
Fast forward to July 4th weekend.....
Having a bit of time since the issue occurred, convinced the family to take it out for the holiday weekend......THAT was a huge FAILURE. We didn't make it out of the neighborhood as the trailer kept making squeaking and cracking noises that promptly caused fear and panic n my son and my wife, so returned to the house.
After parking it back where it had been sitting and taking a closer look, found the whole A-frame in front was breaking apart and was also ready to fail. Both of these issues could have been catastrophic, but thankfully once again, we avoided a possible life altering event.
As these things go, assumed that the company was reputable and would step up and handle the problem and proceeded to go through the process of getting the repairs done and was assured they would again.
They e-mailed saying they would repair the damages to the fiberglass AND inside the wheel wells, damages caused by the failure of their chassis, but now have reneged.
This is a 2015 Toy hauler that I bought in 2017, which failed New years eve 2018???
This could have had a more serious outcome and I have been more than willing to let them do what they need to do to make things right, but now after getting the estimate to them from the dealer to finish repairs I am now turned away!

I say beware of these products!

I was once a huge fan of LCI products, not anymore!
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Old 10-19-2019, 08:14 PM   #2
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Lippert should be run out of business. Granted this was not a new trailer and more than a year old, but, that is just plain shoddy work and under engineered.


Ken
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Old 10-19-2019, 09:12 PM   #3
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https://www-odi.nhtsa.dot.gov/VehicleComplaint/

or

https://www-odi.nhtsa.dot.gov/ivoq/Complaint.cfm

Put your pictures into a doc and upload it as well.

And get a lawyer involved. Google lippert frame failures and read up on other reports for guidance.

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Old 10-19-2019, 09:25 PM   #4
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I have had dealers and repair service providers Blame Lippert for the decline in RV Sales the past few years.
Most of these failures are not made public.
But are more common than we think.

In my opinion.
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Old 10-19-2019, 09:30 PM   #5
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Looks to me like your RV manufacturer poked some add'l holes in the frame for propane piping. That would let Lippert off the hook.
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Old 10-19-2019, 11:25 PM   #6
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Lippert frames

I feel badly for you and I think Lippert would handle this differently at least by investigating it a little for P.R. sake. That said I have a Lippert frame also and so do hundreds of thousands of other RVers who are satisfied. Lippert builds frames to manufacturers specs .. A 27 ft toyhauler could easily have been overloaded by the previous owner. May have been modified at manufacturer or by previous owner. I hope that a satisfactory conclusion is reached for you.
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Old 10-20-2019, 12:23 AM   #7
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A bit more info

Quote:
Originally Posted by Mr_D View Post
Looks to me like your RV manufacturer poked some add'l holes in the frame for propane piping. That would let Lippert off the hook.
Well, I must not have included the fact that Lippert sent a factory employee in a factory truck out with a complete A-frame setup for the trailer but since mine was made in So. Calif it was not the same. He was going to drill it for the propane line but realized the part was wrong, so he welded up the existing frame after removing the line. When he was done he put it right back and suggested having a leak down test be performed when I take it to dealer for the estimate for remaining repair estimate that was sent to LCI.
I even asked the question if it should be relocated but he said this was no problem and he was making frame stronger than it was originally.
BUT.... that would not explain the frame separation in back where the axles were coming out from under it. What does explain BOTH situations is metal fatigue having used material that was too thin. Take a paperclip and wiggle it back and forth and it will eventually break, if that helps put the correct image in place to help. 2 independent engineering and manufacturing companies separately and months apart, made that exact observation.
(Forgive me, doing this on my phone and it is late)
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Old 10-20-2019, 01:03 AM   #8
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Here is a Lippert 5th wheel chassis failure

Here is a Lippert 5th wheel chassis that failed and looks like metal too thin as well?

https://m.facebook.com/story.php?story_fbid=10219400336737698&id=11903462 42&refid=17&ref=bookmarks&_ft_=mf_story_key.102194 00336737698%3Atop_level_post_id.10219400336737698% 3Atl_objid.10219400336737698%3Acontent_owner_id_ne w.1190346242%3Athrowback_story_fbid.10219400336737 698%3Aphoto_attachments_list.%5B10219400320137283% 2C10219400321057306%2C10219400330897552%2C10219400 331417565%2C10219401202039330%5D%3Astory_location. 4%3Astory_attachment_style.album%3Athid.1190346242 %3A306061129499414%3A2%3A0%3A1572591599%3A72642314 6452683445&__tn__=-R
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Old 10-21-2019, 08:51 PM   #9
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If I were you, I would find a lawyer and remove any post that could be construed as slander.
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Old 10-21-2019, 09:58 PM   #10
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Quote:
Originally Posted by rollondown View Post
If I were you, I would find a lawyer and remove any post that could be construed as slander.
Proving slander ????
In a court. ???

From a discussion on a public forum.
Thats a very long and very expensive long shot.

Expressing your personal experience???
Showing pictures of failures, discussions about where the issue originated.

In my opinion.
No slander.
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Old 10-21-2019, 10:05 PM   #11
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Our Lippert frame ripped apart. 2016 Coachmen Freedom Express just shy of 3 years old. Forest River-Coachmen and Lippert from my experience are not reputable. I filed a safety report with NHTSA.
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Old 10-22-2019, 01:07 AM   #12
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There is no slander??? It is documented FACT and I have an e-mail from them showing several revisions to engineering "fixes" for this problem that STARTS prior to mine being manufactured.
I also have it recorded that they were going to take care of damages caused by failures....
I even have pictures of service truck at my.lication with MUCH more detail...
Sorry, but what is right is right and they should have honored the commitments they stated.
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Old 10-22-2019, 08:58 AM   #13
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Lippert did not stand by their GARBAGE product...
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Old 10-22-2019, 09:13 AM   #14
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Forest River - Coachmen did not stand by their GARBAGE product...
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