Rand McNally tech support

[ctpres]

Having a couple problems with 7710 and finally got around to calling support and wanted to pass along how it went.
1. I am old/ex computer tech and must say I was very pleased with how it went. Tech spent time to discuss each problem, even connected to my computer with RVND attached.
2. One problem is occasional loss of GPS with "no gps icon on screen" that I could only fix by using reset button on 7710. He was not sure what was causing that but did say there may be an interference problem between "dash cams" and RVND! He suggested increasing space between devices and if possible testing with dash cam off.
3. I got the impression from our conversation that it would probably not be good to leave RVND powered when stopped for overnight or longer. Sounded like power down sequence reset at least one file that could cause problems if it got to big.
4. Either I recorded purchase date wrong or he gave me some extra time on wty.
5. If you have problems it is a good idea to connect RVND to dock with internet connection update and run the diagnostic. Not easy to do but at end of test any files repaired are displayed VERY briefly. If you end up talking to support it might help if you could tell them what files were repaired.
In all I give RVND support and A+

[John Hilley]

Good to hear.

[emiddleb]

Good to know.

Two tricks to add to your list...

1) you don't need to attach 7710 to computer to see if there are updates. The dock software remembers your GPS's last software levels. Just start the dock, you'll see the msg about 'no device attached' and it will still check online and highlight the "updates available" icon in the doc software if anything is available.

2) if you don't like having all the "pet" icons on the screen (which are not removable by any config option that I have found) you can connect your 7710 to your computer WITHOUT having the dock software running and access it like any other disk drive. Go into the \RM\Data folder and just delete the "PetPOI.DB" and restart the 7710. Know that any update or "repair" will insist on replacing that file so you'll have to delete it again, and if you do want the file back you just need to do a repair (or you could just rename it to something like PetPOI.OLD and name it back if you want it.)

[JohnRR]

It's nice hearing positive feed back every so often regardless of the subject, helps to off set the negative that is so often the case.