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Old 06-10-2018, 03:11 PM   #1
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AT&T-DirecTV Change of service address

I just got off of the phone with whom I consider the best CSR I have ever chatted with at ATT&T-DirecTV. Part of our chat was about changing your service address. He said that once a customer changes their service address, they can not do so again for at least 30 days under a fairly new rule instituted by the FCC.
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Old 06-10-2018, 05:01 PM   #2
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hmmm. we've been off the road for 2-weeks now but never had an issue changing our service address with DISH
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Old 06-10-2018, 05:41 PM   #3
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That's good to know! Thanks for the heads-up!
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Old 06-10-2018, 06:34 PM   #4
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A quick search about this shows posts going back to 2010 about changing locations.

Something tells me the great CSR is FOS.It certainly is not something recent.


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Old 06-11-2018, 06:11 PM   #5
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Not buying it
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Old 06-11-2018, 06:58 PM   #6
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Something with direct makes it difficult for some to change service address . A few report no problem but I wonder how often they change it. Dish has no restrictions and you can change daily if you want. In fact they have a division dedicated to RV travel or taking your tv with you .. dish outdoors... the FCC. Rule is , in my opinion not true otherwise dish would not be able to do what they do. Whatever is a “problem” at direct is directs management rules not anything else.
I left Direct for dish because they were a pita to deal with and gave me no indication they wanted my business and that was before the buy out
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Old 06-12-2018, 07:39 AM   #7
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Quote:
Originally Posted by BillJinOR View Post
Something with direct makes it difficult for some to change service address . A few report no problem but I wonder how often they change it. Dish has no restrictions and you can change daily if you want. In fact they have a division dedicated to RV travel or taking your tv with you .. dish outdoors... the FCC. Rule is , in my opinion not true otherwise dish would not be able to do what they do. Whatever is a “problem” at direct is directs management rules not anything else.
I left Direct for dish because they were a pita to deal with and gave me no indication they wanted my business and that was before the buy out
I change my service address maybe a dozen times a year for the past three years, Direct tv

I have had good calls and poor calls with them. I have had good exchanges on live chat and some not so great.

the last time we moved cross country in the spring i changed it prolly 5 times in 2 weeks. All were phone calls. I noticed things went way better than in the past. They knew what they were doing, made sure i was getting what i wanted, one gave me a few months free sports package just cause we got to chatting and he happened to be a hockey fan also. Every one of the reps was US based.
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