Community Forums

Florida Panhandler · 10-23-2010, 07:33 AM

For DNS customers: just received notification from DirecTV that they are changing their DNS programming package. If you haven't received your card yet, you will. See the attached.

JBroadaway · 10-23-2010, 11:19 AM

Thanks for the info; I will contact them immediately since I want both coasts!!! Don't ya just love this forum!!!!!!

Wayne R · 10-24-2010, 09:56 AM

PDF is not working.

The Beaver · 10-25-2010, 07:43 AM

I just tried and the PDF worked fine.

LindaH · 10-25-2010, 09:03 AM

I was able to open the PDF, too.

Note that while the above letter mentions East Coast, which coast you'll get is determined by your billing address (or perhaps service address...I'm not clear on which they use).

Route 66 · 10-25-2010, 02:28 PM

Quote:

Originally Posted by LindaH

I was able to open the PDF, too.

Note that while the above letter mentions East Coast, which coast you'll get is determined by your billing address (or perhaps service address...I'm not clear on which they use).

It's always been the service address.

Wayne R · 10-25-2010, 03:57 PM

I still cant open it. I have the latest version of Adobe Reader and Acrobat, neither will open it. It just gives an error message that the file is damaged and could not be opened. Oh well I doubt we can get both coast in HD DNS.

Route 66 · 10-25-2010, 04:09 PM

Here ya go.

Quote:

DIRECTV

As of November 29,2010, DIRECTV will replace your Mobile Vehicle Distant Network Services (DNS) programming package with a new $15 per month single-coast package.

This package will include the East Coast DNS feeds of ABC, CBS, CW, FOX, NBC and the national PBS feed.

ABC, CBS, FOX and NBC will be available in HD to customers with HD equipment and HD Access*

Existing DIRECTV mobile vehicle customers may instead choose to receive a dual-coast DNS package that includes both the East and West Coast feeds of ABC, CBS, CW, FOX, NBC and the national feed of PBS for $20 per month.

To upgrade to the dual-coast DNS package, you must check the box and return the reply card by November 18, 2010. If we do not receive the attached ca rd by this date, we will automatically enroll you in the $15 single-coast DNS package on November 29,2010.

If you have questions about you r DIRECTV Mobile Vehicle account, please submit a written inquiry to DIRECTV, Attn: Mobile Network Service, PO Box 6550, Greenwood Village, CO 80155-6550.

Thank you for your time and for being a valued member of the DIRECTV family.

Sincerely,
Ellen Filipiak Senior Vice President of Customer Service

You must respond by NOVEMBER 18, 2010. Reply cards received after November 18 will not be processed.

Triker56 · 10-25-2010, 04:32 PM

Opens with Foxit reader just fine.

It doesn't say if you take the $20 one if you get both coast in HD.
Did they leave that out on purpose?

offshore · 10-26-2010, 02:58 PM

What exactly does this mean? We also will be getting both coast. As of now we are in Louisiana, will we get the east coast channels then a few hours latter get the west coast channels? East and west coast will be showing the same programs?

BZam · 11-11-2010, 04:15 PM

Quote:

Originally Posted by Florida Panhandler

For DNS customers: just received notification from DirecTV that they are changing their DNS programming package. If you haven't received your card yet, you will. See the attached.

I never received any of this so emailed DirectTV and email back said they had never heard of this.

So I just sent them a copy of the letter!!!

Now will see what happens.

Bob

hamguy · 11-12-2010, 09:12 AM

Quote:

Originally Posted by offshore

What exactly does this mean? We also will be getting both coast. As of now we are in Louisiana, will we get the east coast channels then a few hours latter get the west coast channels? East and west coast will be showing the same programs?

The beauty is if you miss one feed, you can likely get the other. The east coast feed is 3 hours earlier than the west feed.

Boris and Natasha · 11-12-2010, 09:21 AM

Got the same letter. After being DirecTV customers for over 10 years, we're making the switch to Dish. This isn't the only reason....simply the proverbial straw.

Techie · 11-13-2010, 09:41 AM

Wish we still had both feeds (long story) as with the DVR we could catch all of our shows when we wanted them; now there are some that we have to wait for re-runs to catch...even with the dual tuners.