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Old 12-01-2014, 05:18 PM   #1
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Dish Antenna "Upgrade"

When I tried to re-activate my Dish service, I was told that there had been changes in their satellites and that there is a hold on my account and that a technician needs to come out and "upgrade the antenna" .

I have a Wingard Traveler and RoadTrip Mission inMotion antennas.

Has anyone else heard of this? I'm concerned that this technician won't know anything about the Winegard systems and will screw them up. I guess that I should call Winegard tomorrow.

While I'm on Dish, has anyone had trouble turning on and off service? When I first got Dish last year, I did the cancel/restart thing. Now whenever I call, I can't get them to just cancel the account. I get the run around to multiple "account specialists" and they offer credits to the $5 a month suspend fee. The problem is that I can't get anything in writing, just notes to my account file, blah blah blah.

Dish's billing statements are so convoluted that I can't tell if I'm betting screwed or not.

John
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Old 12-01-2014, 05:29 PM   #2
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Sounds sorta fishy to me, dish wants to up grade your antenna? Never had a problem with turning on/off service, but we have pay as you go.
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Old 12-01-2014, 05:37 PM   #3
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I just started my Dish service on Nov 12, it was off since last April. No mention of upgrades then. If it were me, I'd call Dish again and tell them to turn on my service. If they start talking about an upgrade, ask to talk to a supervisor. It always seems the supervisors can work magic.
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Old 12-01-2014, 07:44 PM   #4
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there are a lot of dish cs reps living in philippines. i have run into multiple occurrences that depending on who answered my call i got different answers. i since learned a trick - when one answered my call, my first sentence is to ask to talk to a us rep. it worked well. try it you will get your issue straight.
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Old 12-01-2014, 10:00 PM   #5
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Quote:
Originally Posted by BernerDad View Post
Now whenever I call, I can't get them to just cancel the account. I get the run around to multiple "account specialists" and they offer credits to the $5 a month suspend fee. The problem is that I can't get anything in writing, just notes to my account file, blah blah blah.

Dish's billing statements are so convoluted that I can't tell if I'm betting screwed or not.

John

The reason for this is DISH reps are under pressure to stop the loss of customer's. Each time you disconnect it counts as a lost customer.
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Old 12-01-2014, 10:13 PM   #6
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I've found with dish when encountering a front line phone person who is clueless or not readily doing as I need, I just hang up and call back - getting another person who is likely better. If still unsuccessful (seldom), then ask for a supervisor.
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Old 12-01-2014, 10:26 PM   #7
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Just my 2 cents, but when you call and ask for a U.S. Rep, they have to honor that, and your saving another American job.
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Old 12-02-2014, 03:21 AM   #8
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It depends on how long you have had it, There has indeed been an upgrade, a few years ago, Dish used to use 2 birds, located at 110 and 119 Degrees west, they now use 3 out of six,, For most of us they simply added a bird at, I think 127.. Well this means you need a triple LNB dish instead of a DUAL (The third bird is the HD Bird, if you do not have an HD receiver, it will not help you)

And for those who smell the Atlantic Ocean there is an eastern Arc in the 60's degrees west wise, and I have no experence with that arc. but again you need a triple LNB. but not if your receiver does not support it.

In short (Because if your service is that old your receiver won't support the "Upgrades" anyway) I smell not the ocean, but the over-ripe fish.
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Old 12-02-2014, 04:03 AM   #9
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When I call for anything I usually do the press (whatever) for a "specialist/technician" or whatever the current phrase is. This gets me a U.S. based person that is knowledgeable. If I don't do that, I'll get someone that is reading a script that always branches to "We will need to send a technician to your location".
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Old 12-02-2014, 01:36 PM   #10
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Talked with a U.S. Support technician this time. The issue had something to do with east coast locals and wasn't relevant to my RV.

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Old 12-02-2014, 02:21 PM   #11
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Most of the people at Dish are total idiots. I talked to several about sat antenna problems and no luck. I looked up Dish service techs on my smart phone. Started calling them. I found one that said he would come out to my RV, although Dish told me they don't do that. Tech said $35 service call but suggested I do a couple of other things and call him back if I still needed his service. His advise corrected the problem and I called him back, thanked him, and canceled the service call. He admitted that everyone at Dish has a script in front of them they read when you call. Like FAQs. If that doesn't work you are on your own.

Several times I tried to talk to a supervisor. It rings a couple of times and they pick up the phone and hang up.
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Old 12-03-2014, 06:22 PM   #12
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I think that they are slowly trying to migrate certain markets from western to eastern arc and whenever an affected customer calls for any type of maintenance or change their system is set to automatically send a tech to re-point or add a dish if necessary. I have this occur sometimes when I am changing locals and if I make it clear that I am in an RV with an automated/user-owned antenna and do not need a tech they can manually cancel the service call.
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Old 12-07-2014, 09:11 PM   #13
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I've been a continuous Dish customer since 2001.

I've spent all of 2014 traveling from SoCal to Key West, FL to Bar Harbor, Maine, Mich, Minn and back to SoCal. Every 2-4 wks I call Dish to get new local channels for my current location and next stop or two. Anyway, I have experienced quick short calls to Dish that got the job done, totally satisfied.

BUT then I had the big nose bleed. In one call the guy talked me into 6 mo's of several EPIX movie channels for $3/mo. The problem was this offer was only SD and not HD... and me and the service tech didn't know that. The service tech said it was my 722 DVR software and shipped out a new one to my friends home in Golden, CO. Except he typed polden, CO. When I got the email confirmation I saw the error, called in and they said don't worry, the zip code is correct. Well, UPS would not deliver & held the package & by then I was in Utah. After several more hoops with UPS, I got the new DVR, which didn't fix anything & I was pi$$'d. And I had to buy a ext hard drive to copy the recorded movies from old DVR to the new one. Talked to Dish supervisor about the lacking & incompetent language/tech ability of overseas service. She modified my account so all my calls go to USA agents only.

Also, every time my monthly rate goes up, I call in and tell them look I'm a long time customer, and I can't deal with the charges going up all the time. So they knock $10 off the bill for 6 months. Been doing this for years now.

In the end I still like Dish, especially with the new Winegard Travel'r I installed on the roof.

Happy Trails,
Bill
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Old 12-09-2014, 06:07 AM   #14
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Quote:
Originally Posted by BernerDad View Post
When I tried to re-activate my Dish service, I was told that there had been changes in their satellites and that there is a hold on my account and that a technician needs to come out and "upgrade the antenna" .

I have a Wingard Traveler and RoadTrip Mission inMotion antennas.

Has anyone else heard of this? I'm concerned that this technician won't know anything about the Winegard systems and will screw them up. I guess that I should call Winegard tomorrow.

While I'm on Dish, has anyone had trouble turning on and off service? When I first got Dish last year, I did the cancel/restart thing. Now whenever I call, I can't get them to just cancel the account. I get the run around to multiple "account specialists" and they offer credits to the $5 a month suspend fee. The problem is that I can't get anything in writing, just notes to my account file, blah blah blah.

Dish's billing statements are so convoluted that I can't tell if I'm betting screwed or not.

John
I am a part timer and it is h*** to restart my service. I first turn my Travlr on and get it locked. Then I try the programming. It will say "not authorized". I call Dish and talk to the CS guy in India or Pakistan and try to explain what an RV is and yes I want to restart my service. It usually takes about 3 calls and 3 reboots to get the programming with local channels. Usually at least 1 hr. After that I can roam about the country and since the unit has the recent software downloads and authorizations changing the local channels takes about 10 mins. The trick is to emphasize you don't just want the physical address of the box changed you also want them to change your local programming channel list to city XXX?

As for "pausing the service" vs "suspending service" vs "canceling service" I have used all three terms with the non English language CS folks. Each time I emphasize I am using their services on the "pay as you go plan" (they still advertise this service in RV mags). Sometimes they say it will cost me $5/mo to suspend my service. I ask for a supervisor and they waive the fees. If you get nowhere just say cancel my service. Cancellation seems to be the same as suspension because I can start right up where I left off.

I know they are trying to protect themselves from fraud but the whole deal with their foreign call centers would be a lot easier if it was all done via web pages.

As for the antenna upgrade. I think the CS guy is refering to the large eliiptical dishes on houses and he thought you had one of the older smaller dishes. If your Travlr can pick up Sats 110, 119, 129 simultaneously then it is of the new type.
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