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11-23-2016, 07:48 PM
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#1
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Senior Member
Newmar Owners Club
Join Date: Aug 2015
Location: Ponchatoula,Louisiana
Posts: 866
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Dish Network threw me a curve!
Have dish network pay as you go, using 211Z receivers I purchased from camping world. Rather than keep calling to activate and deactivate, I decided to have dish install a home antenna with a wally receiver in my barn loft. The person I talked to yesterday told me to call Dish once the equipment was installed at barn (home) transfer the two receivers in MH to new account.
Just lost 2 hours of my life trying to get MH transferred to home account.
They stated the only way to combine the account was to have a technician come install two new Wallys in MH as the 211Z and Wally was not compatible on a home account......
This has me furious as they did not mention this when I agreed to a 2 year contract. Is anyone else able to use the two together
__________________
David and Sharon
2017 Newmar London Aire 4519
2020 Jeep Wrangler Rubicon
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11-23-2016, 08:15 PM
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#2
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Senior Member
Join Date: Nov 2015
Posts: 335
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I had them install it in my house and asked for two extra recievers, one for me and one for my buddy. I had no trouble at all. I will say if the recievers don't get turned on frequently I have to call and have them reset.
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2016 Fleetwood Bounder 36E
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11-23-2016, 08:20 PM
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#3
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Senior Member
Newmar Owners Club
Join Date: Aug 2015
Location: Ponchatoula,Louisiana
Posts: 866
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Quote:
Originally Posted by pchuckie
I had them install it in my house and asked for two extra recievers, one for me and one for my buddy. I had no trouble at all. I will say if the recievers don't get turned on frequently I have to call and have them reset.
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Are they all the same type of receivers?
__________________
David and Sharon
2017 Newmar London Aire 4519
2020 Jeep Wrangler Rubicon
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11-23-2016, 08:34 PM
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#4
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Senior Member
Join Date: Nov 2015
Posts: 335
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No, in the house it's 1 hopper and 3 joey's. The rv boxes are 211z
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2016 Fleetwood Bounder 36E
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11-23-2016, 08:48 PM
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#5
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Senior Member
Monaco Owners Club
Join Date: Feb 2015
Location: Colorado
Posts: 534
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I think you received bad information from the person you spoke to. I have a Hopper and Joey at my stick house and two VIP 211Z's in our motorhome. The motorhome units we only turn on in the summer when we travel. $7.00 each per month. Everything including my landline is on one account.
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2006 Monaco Diplomat
pulling a 2022 JLUR Diesel
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11-23-2016, 09:05 PM
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#6
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Senior Member
Join Date: Apr 2015
Posts: 1,442
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Same as above. Hopper 3 and 4 other joeys or something at home, now. Same as the OP, I started as pay as you go in the RV with a 211z then opened a normal account. I spent over 3 hours on the phone before finally getting it worked out. Here is what happened to me.
After talking to the 5th or 6th person at Dish customer service, starting over each time, someone finally got it figured out. She told me that since they don't do a credit check on you when you do pay as you go, you basically get lumped into the bad credit bucket of customers. Then trying to covert to a normal account is not possible without an act of God with the RV and the 211z included. That may have been an issue on its own.
The rep that figured it out, cancelled my pay as you go account completely. Did a credit check, opened a brand new account and set the order for the house up. Then after the new account was setup she added the 211z as an additional receiver for $7/month. It is important that that step happens after the account is setup.
She also said the other reps did not understand that the 211z would not be connected to the same system as the Hopper and Joeys. She said many reps do not understand the RV setup and there lies the problem.
Not sure if this is the same issue you are having, but it sounds painfully familiar. Try hanging up and calling back several times until you get a knowledgeable rep. Sad that it takes that. Dish has the worst customer service I have ever dealt with for account setup. Once up and running, all is good. Good luck.
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2014 Raptor 300MP, 2014 Cowboy Cadillac - Ram 3500 Crew Cab Long Bed Longhorn 6.7 Cummins Turbo Diesel DRW 4.10 Rear End, 5588 Payload, Firestone Airbags, Curt Q20, TST507
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11-23-2016, 09:08 PM
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#7
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Moderator Emeritus
Damon Owners Club Workhorse Chassis Owner
Join Date: Mar 2012
Location: Lone Star State
Posts: 19,203
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Just an idea...what would Dish say if you sold the 211's?
To emulate this, you could cancel the RV account, then "act" like you just acquired them, adding them to the home account...should only be $7 per 211.
211's are solo receivers, that can work in an RV...but it's fine to use them in a fixed location.
I would be inclined to believe the Dish Rep was just trying to avoid losing a full priced account.
Best luck
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11-23-2016, 09:13 PM
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#8
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Junior Member
Winnebago Owners Club Freightliner Owners Club
Join Date: Feb 2014
Posts: 11
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They both have to be a Wally or 211 but not one of each. You just need to change the Wally for another 211. Wally are taking over for the 211 so when you opened the new account they gave you latest receiver.
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Bobby, Jenny and Chubby
2014 Itasca Meridian 42E
2013 Ford Explorer
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11-23-2016, 09:17 PM
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#9
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Senior Member
Join Date: Apr 2015
Posts: 1,442
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Quote:
Originally Posted by Blimjr
They both have to be a Wally or 211 but not one of each. You just need to change the Wally for another 211. Wally are taking over for the 211 so when you opened the new account they gave you latest receiver.
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The wallys are for his house. The 211z is for the RV. Not on the same system/dish.
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2014 Raptor 300MP, 2014 Cowboy Cadillac - Ram 3500 Crew Cab Long Bed Longhorn 6.7 Cummins Turbo Diesel DRW 4.10 Rear End, 5588 Payload, Firestone Airbags, Curt Q20, TST507
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11-23-2016, 09:21 PM
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#10
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Senior Member
Monaco Owners Club Forest River Owners Club
Join Date: Jul 2012
Posts: 3,325
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Bad info .. I have a Wally in my stick home on a perm dish which THEY came and installed shortly after they were introduced , on the same account my RV tuner was on I had a 211k in my Motorhome on a active account they had no problem.. that was in march of this year
I thenwent full time and added another 211z ( the second receiver in the MH 3rd on the account ) again no question. I leave the wallly active at the sticks and bricks for when my daughter is there ..
I'd ask for the RV "department" or just call again. Perhaps call tech support first
They are correct the Wally won't work supposedly unless it can see all 3 satellites ,211's can or so I've been told but of course the home dish sees all three. Many mobile RV are single lnb portables
The only difference is I'm not" pay as you go" anymore it's on a two year contract ..that I started at the same time . perhaps that's why and I didn't ask anything about a RV just add to my " account " for use while home.
Long and short .. they all work great , all on the same account and they know it ! I change service addresses all the time as I move ( of course that removes locals from the Wally at home but I can get Those over the air at home.
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2023 Coachmen Encore 325SS
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11-23-2016, 09:24 PM
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#11
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Senior Member
Join Date: May 2009
Location: Mariposa, CA
Posts: 3,928
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Quote:
Originally Posted by RockyMtnRide
I think you received bad information from the person you spoke to. I have a Hopper and Joey at my stick house and two VIP 211Z's in our motorhome.
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The Wally is not the same as a 211.
You can't have a Wally with a 211. If you want 2 receivers in your RV, then it's two Wallys or two 211s, not one of each. You can't mix 'em.
However, if you have a Hopper in the house (S&B), then you can have 211s or Wallys in your RV.
OP, as soon as you had that Wally installed in your house, you had to go with Wallys in your RV.
I suggest you talk with DISH's Customer Retention and get them to trade your barn Wally for a Hopper.
__________________
2003 - 2010: 2004 35' National RV Sea Breeze LX 8341
2010 - 2021: 2001 41' Newmar Mountain Aire 4095
2021 - ???? : 2001 31' National RV Sea View 8311
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11-23-2016, 10:35 PM
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#12
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Senior Member
Join Date: Mar 2014
Posts: 1,459
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So I'll bite. Why can't a Wally and a 211 be mixed?
__________________
Gary 2021 NH Majestic
Ram 5500 with Bodywerks bed
Box Elder, SD and the road
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11-23-2016, 10:51 PM
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#13
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Senior Member
Monaco Owners Club Forest River Owners Club
Join Date: Jul 2012
Posts: 3,325
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Quote:
Originally Posted by TechWriter
The Wally is not the same as a 211
OP, as soon as you had that Wally installed in your house, you had to go with Wallys in your RV.
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Perhaps as a new policy? Certainly not technical . As you can see from my post above ... a Wally at home and 211's in the RV works fine. And at least in March or April? that's what they themselves did.
__________________
2023 Coachmen Encore 325SS
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11-24-2016, 12:19 AM
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#14
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Senior Member
Join Date: May 2009
Location: Mariposa, CA
Posts: 3,928
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Quote:
Originally Posted by ghaynes754
So I'll bite. Why can't a Wally and a 211 be mixed?
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DISH policy.
You can also technically "mix" VIP receivers (211, 722, etc) with Hopper 1 & 2s, but DISH doesn't want you doing that either. However, DISH finally relented to RVers with house Hoppers allowing them to have 211s in their RV.
Wallys appear to be a 211 replacement and DISH doesn't want the two mixed even if they can technically work together.
For more info, see Satellite Guys Forum from this July.
__________________
2003 - 2010: 2004 35' National RV Sea Breeze LX 8341
2010 - 2021: 2001 41' Newmar Mountain Aire 4095
2021 - ???? : 2001 31' National RV Sea View 8311
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