Community Forums

orpco · 06-14-2015, 06:32 AM

I'm having an ugly experience with adding a new receiver 211z to my existing pay as you go plan. The old phone number (8883090370) is no longer in service. The call center folks at the dish number I was referred to don't seem to be familiar with it. Does a separate number for the pay as you go plan still exist? Thanks for your response.

denlock · 06-14-2015, 07:56 AM

I call the 800-333-3474 number. The problem I've had is getting them to turn it off. I finally asked the guy not time " what part of I use this in my motorhome and do not want it left on don't you understand? Turn it off!" That's when he transferred me to another person that was happy to assist me.

vsheetz · 06-14-2015, 08:32 AM

I added a second receiver that was originally on pay as you go to my home account. First and second line folks on the phone were clueless. Asked for a supervisor who got me to the right person. Was then easy...

lllkrob · 06-14-2015, 11:22 AM

DISH no longer has a special number for pay-as-you-go or a RV specialist team. I use 866-218-2297 this is the owner retention team and they are much more familiar with issues on a mobile prepaid account.

pagosajoe · 06-14-2015, 11:28 AM

I too call the 800-333-3474 number. Never had any problem turning it off/on.

ChasA · 06-14-2015, 06:34 PM

I read on MyDish.com or Winegard.com that you don't need to turn it off, just don't pay ahead of time and they will turn it off. Now, this may not really work, but that's what I read. I don't have Dish yet.But I'm planning to get it and have been researching it.

PushedAround · 06-14-2015, 06:40 PM

Quote:

Originally Posted by ChasA

I read on MyDish.com or Winegard.com that you don't need to turn it off, just don't pay ahead of time and they will turn it off. Now, this may not really work, but that's what I read. I don't have Dish yet.But I'm planning to get it and have been researching it.

Don't do that unless you want to fight with them. BTDT. Now I call to turn on or turn off my service.

ChasA · 06-14-2015, 06:48 PM

Thanks Larry,
It always sounds good on their web sites, but in reality......?

Belgian · 06-14-2015, 09:39 PM

I've been turning our service on & off for about two years. The best way is to tell the first person you talk with that you want to CANCEL your service. They will transfer you to the person that knows what they're doing. I also tell the second person I want to CANCEL my service. They ask "Why" and I tell them its a RV service and I won't be using the RV. They CANCEL my service with no problems. I then ask for them to apply any un-used monies to my account and ask them to send me an email with the $ amount. I print out the email and also save it to a Dish folder. Twice when turning the service back on they have said I owe them X $s before they can restart my service. I've had the emails to show I have a credit balance and they will immediately turn my service back on.

orpco · 06-15-2015, 06:01 AM

Quote:

Originally Posted by ChasA

I read on MyDish.com or Winegard.com that you don't need to turn it off, just don't pay ahead of time and they will turn it off. Now, this may not really work, but that's what I read. I don't have Dish yet.But I'm planning to get it and have been researching it.

If you let it run until end of month then you lose your unused balance. I have to pay the difference between my unused balance and my normal monthly charge to restart the service. When they had the Rv number it worked flawlessly. I've talked to 5 different dish reps the last 2 days and 2 of them knew of pay as you go. Not a very good customer experience. But not much competition in this area so there you go!

mrnoyb · 06-15-2015, 08:53 AM

dish network support for tailgator & pay as you go service can be reached by calling 800-333-3474. There is no longer a dedicated toll free number for pay as you go.

Ask to speak with an account specialist in the customer loyalty department.

additional info for those with pay as you go service only...

If you create an online account, service can be restored (turned on) online.

When you no longer need service (turned off), call the main number and advise you need to speak with a account specialist in the customer loyalty department. These agents can assist with almost any issue including closing the account. If you want to turn off the service, specify you want to close the account until it's needed again.

Request any credit balance be refunded back to the credit card used. There's no need to leave a credit balance on the account.

Other than the need to call tech support to send down an authorization signal with an updated channel guide when you power up the receiver after it's been off for a while, the system works well and we never leave home without it.

Cheers!

G Man · 06-16-2015, 03:29 PM

I just ordered the Dynamat. Looking forward to install and hearing the difference.
Does anyone have any tips on best way to install under the doghouse?
What's the best way to remove the doghouse after the holding clips are un done without any damage?
G man

Sent from the eye of the Hurricane-somewhere in the U.S.!
2014 Thor Hurricane 32A

G Man · 06-16-2015, 04:16 PM

Whoops, sorry guys and ladies. I posted this in the wrong thread.
G man

Sent from the eye of the Hurricane-somewhere in the U.S.!
2014 Thor Hurricane 32A