Dishnet receiver switch didn't work//Resolution

[B.C.]

Thanks to those who responded to my original post. I did finally get a response from Winegard, in fact I got two because I did a second request. Both responses said I should run a temporary cable and test it again. At this point I called their tech help number. I talked to Ronnie. She said that if the 3900 receiver linked up with both the satellites then the new 311 receiver should not be a problem. She said that it was a receiver problem not a Winegard problem, and I should go back to Dishnetwork.
I went back to dishnetwork and got a person who obviously knew less than I did. After insisting that I talk to a supervisor (three times I might add)I was directed to a supervisor. After I explained the situation she said that the new 311 receiver was defective and that I should return it, which I had already deduced, and had already returned it.
She also told me that the only difference between the 301 receiver and the 311 receiver was that the smart card was build in on the 311.
I will also note that I tried the new receiver at home with my existing home dish. It wouldn't work there either.
If you are going to Winnebago's GNR, say hello to Ronnie with Winegard. She may be the one on the roof of your coach performing maintenance or installing your new dish.
Note to FLYTYER: The AS2003 autodish will work with the 3900 (older receiver) as well as the 301 and 311.
I put my 301 receiver from the house and it is working fine.

[B.C.]

Thanks to those who responded to my original post. I did finally get a response from Winegard, in fact I got two because I did a second request. Both responses said I should run a temporary cable and test it again. At this point I called their tech help number. I talked to Ronnie. She said that if the 3900 receiver linked up with both the satellites then the new 311 receiver should not be a problem. She said that it was a receiver problem not a Winegard problem, and I should go back to Dishnetwork.
I went back to dishnetwork and got a person who obviously knew less than I did. After insisting that I talk to a supervisor (three times I might add)I was directed to a supervisor. After I explained the situation she said that the new 311 receiver was defective and that I should return it, which I had already deduced, and had already returned it.
She also told me that the only difference between the 301 receiver and the 311 receiver was that the smart card was build in on the 311.
I will also note that I tried the new receiver at home with my existing home dish. It wouldn't work there either.
If you are going to Winnebago's GNR, say hello to Ronnie with Winegard. She may be the one on the roof of your coach performing maintenance or installing your new dish.
Note to FLYTYER: The AS2003 autodish will work with the 3900 (older receiver) as well as the 301 and 311.
I put my 301 receiver from the house and it is working fine.

[B.C.]

As a side note to this post I think Dishnetwork and Winegard send their "technical assistance" people to the same school for training. The one most anoying thing is that they don't listen when on the phone, or don't read your entire message before preparing a reply. Had either of them did this, a reasonable response would have been made on the first try. From this experiance it is apparent that they use a "canned" cut and paste for each inquiry. And when using the internet or the phone you never get the same person twice. This could be good but this time it didn't help

[K-Star]

I've seen classified ads in the paper from a major Satellite TV company hiring customer service reps. They use artificial intelligence (AI) where the computer provides troubleshooting options based on questions. They pay minimum wage and sit reading off of a computer screen. Most often they posses no technical knowledge at all about what they are attempting to speak about. As you tell them you issue they are typing it in. At a point the computer gives them a screen to read from. when they cannot figure it out, they will send someone out UNLESS you are in an RV. They won't send tech to an RV. Gone are the days where customer service actually provides customer service.

[Route 66]

Service reps at many companies read from a script and are not allowed to deviate from same.