Community Forums

Acker1 · 02-14-2017, 09:09 PM

Been using this unit for a couple of years. Been parked for 3 months and now my computer cannot find the unit. The computer sees the unit but when trying to transfer the map I get the message "no devices were found". Not sure how to correct this. Any ideas?

Thanks
DICK

PropFan · 02-15-2017, 12:19 AM

Try re-setting the device by holding the power key down for 10 seconds.

dabrooks · 02-15-2017, 06:24 AM

The 760 has 2 connections on it. If you use the same one the power cord is connected to it will not find the 760. The connection that you need to use is on the bottom right under the screen. It takes a different adapter than the power cord.

JohnBoyToo · 02-15-2017, 07:25 AM

then there's always the reset the computer option too

Hope you didn't drop it or anything as my wife decided she didn't like ours...
so I sent it off to Garmin and for $130 they sent me a refurbished one...

450Donn · 02-15-2017, 07:32 AM

Same issue Im having with FWs Nuvi. Apparently they are having issues with either the solder connection for the socket or the socket itself. My guess a bad batch of sockets as it still charges fine, just no data highway. Sad really but maybe thats Garmins way of getting out of free lifetime maps.

dabrooks · 02-15-2017, 08:01 AM

I can assure you on the RV 760 there are two connections. I had the same problem. It will not recognize the 760 until it is plugged in the connection on the bottom.

MrNiceGuy · 02-15-2017, 09:28 AM

dabrooks is right. There are 2 connections on the 760. The connection on the side for power and the connection on the bottom of the unit for a micro USB connection. You will need to use the bottom connection and a micro USB cable to allow the computer to see the 760 for updates including maps.

Acker1 · 02-15-2017, 08:48 PM

Thanks for the replies. I am using the right connections. I will try it again tonight. If no worky then I'll use the phone.

DICK

xrated · 02-16-2017, 10:36 AM

Everything like that needs to be done through the Garmin Express software....the latest version of course. This program should be installed on your computer. When hogging up the USB cable, make sure it is plugged into a USB port on the actual computer and not a USB hub hooked to the computer. Also, as stated above, use the USB port on the Garmin.....on the bottom and under the screen. One other thing to remember. Some USB cables are not capable for data transfer, only charging. So make sure you are not trying to use one of those cables.

I have a brand new 760 about a month or two old and my computer wouldn't recognize it....and nothing I did would work. I was trying to see if there were any updates that I needed, but was not able to get my computer ( Garmin Express) to recognize it. A call to Garmin customer service revealed a corrupted file (apparently pretty rare on this model) that was causing the problem. She had me delete the entire file, turn the Garmin back on, then plug the USB cable back in. That allowed the Garmin Express to download a new file that wasn't corrupted, into the 760 and life was good....everything that needed updating was updated, my saved info was retained, and the story has a happy ending......Trifecta!

Steadfast · 02-16-2017, 10:55 AM

I have had problems with our RV760 being recognized by my new Dell with USB3 connections. I have three other Garmin products that work fine with this computer. The RV760 connects just fine on my old Dell.
Connecting the RV760 to the USB on my thunderbolt adapter on the new computer worked. A call to Garmin was no help.
You might try a different computer (if you can) or try an adapter with USB.

450Donn · 02-16-2017, 01:19 PM

Quote:

Originally Posted by 450Donn

Same issue Im having with FWs Nuvi. Apparently they are having issues with either the solder connection for the socket or the socket itself. My guess a bad batch of sockets as it still charges fine, just no data highway. Sad really but maybe thats Garmins way of getting out of free lifetime maps.

Well, I just figured out what was going on with my Nuvi. Unloaded the computer drivers and reloaded it. updated the Garmin updater and cleared the Nuvi memory. Worked like a charm. it was recognized by the computer and updated everything smoothly.

Acker1 · 02-22-2017, 09:11 PM

Sorry I didn't reply sooner. No internet connection for a few days. I'll try some of the suggestions above.

Thanks
DICK

DGundy · 02-23-2017, 09:44 AM

I have had great positive results with Garmin Customer Service via email and telephone. Very helpful. It is true, you need to use the original USB that came with the device. I too ran into the same problem until I found the mini port on the bottom of the unit. It is NOT the same port you use with the power cord. Happy trails. 🚍

redcolorado · 02-23-2017, 02:59 PM

If the previous suggestions do not work try another cable. I have a cable that charges my phone fine, Samsung, but does not pass data. I can see the phone from my laptop but cannot access any files.