Community Forums

TandI Travel · 12-17-2013, 09:46 PM

The touch screen function just quit on my stereo. I have turned it off and have pushed the reset button with no luck. Most of the stereos function are handled by the touch screen. Has anyone ever encountered this type of problem and what did you do to remedy it?

thanks, Tom

JENSENRVdirect · 12-20-2013, 10:46 AM

I represent ASA Electronics, the producer of the JENSEN brand of televisions, stereos, and speakers, Voyager brand of observation monitors and cameras and the Advent brand of appliances. At ASA, we strive to provide excellent customer service and product satisfaction and would like to offer some assistance in this matter.

Some functions on the touch panel are only available in certain modes grayed out when it does not apply. Which functions are you having difficulty with?

If possible, I would recommend you call our Technical Services dept. for troubleshooting assistance. You can reach us on our toll free technical support line at (877) 845-8750. We are available M-F 8:00 AM till 6:00 PM EDT.

TandI Travel · 12-21-2013, 11:30 AM

Quote:

Originally Posted by JENSENRVdirect

I represent ASA Electronics, the producer of the JENSEN brand of televisions, stereos, and speakers, Voyager brand of observation monitors and cameras and the Advent brand of appliances. At ASA, we strive to provide excellent customer service and product satisfaction and would like to offer some assistance in this matter.

Some functions on the touch panel are only available in certain modes grayed out when it does not apply. Which functions are you having difficulty with?

If possible, I would recommend you call our Technical Services dept. for troubleshooting assistance. You can reach us on our toll free technical support line at (877) 845-8750. We are available M-F 8:00 AM till 6:00 PM EDT.

Thanks for your reply. None of the touch screen functions worked in any mode. It was like the touch screen quit sensing. I went out yesterday to check on the MH and decided to try the radio again and now its working. So something is loose not making a good connection. Mean it will happen in the future at the most inconvenient time :-) . I did talk with a Jensen tech and he said to get to the back harness and unplug it and replug it back in making sure it is tight. Not sure how to get to the harness without removing the whole radio. So for now its working :-)