I've been on Dish Pay As You Go for about a year, usually restarting before a trip and then cancelling upon return (usually about a week each time). Dish customer service is horribly erratic. Sometimes I get someone who knows about the program. Other times I think I have dialed into an alternate universe. I called a few minutes ago to 'cancel' service (you have to be careful with terminology because saying 'disconnect' or 'suspend' may get you a $5 monthly pause fee) and couldn't believe the response I got. I have a $20.20 CREDIT balance on my account and they told me I couldn't cancel because my account was already off for non-payment (I used it this morning). Took me two call-backs and five reps before I was able to cancel until the next time I need it.
I like the quality of the pay as you go service, but Dish CUSTOMER SERVICE is awful.
By the way, I started by calling the 'special' pay-as-you-go phone number which I'm not going to put here because it appears that number now goes to the general call center.
On edit: regarding going to Dish or using a distributor, you may as well start with Dish. I started with a distributor thinking I could deal with them when I wanted to do restarts or cancels. Turns out, once they get the account set up, the distributor washes his hands of you and turns you over to the fun folks at Dish.
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Dave & Jo Ann
2008 HitchHiker Champagne 35LKRSB | 2011 F350 Lariat 6.7PSD | Many great memories!
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