Wineguard Trav'ler stuck in up position - HELP

[firedoc]

Tried to put dish up. Went most of the way up and then quit. Said El stalled. After several attempts to shut down and store fault changed to ‘ El motor home failure’ which I assume means can’t find ‘home’ position.’ Can’t drive it with it up, can anyone help? Please!

[dukenrock]

Try this:

1. Press [POWER] and hold for 2 seconds to turn “ON” the TRAV’LER Interface Box. Wait until the Interface Box finishes “connecting to antenna”. The TRAV’LER may enter the “Search Routine” after 10 seconds this is normal (See NOTE Below).

2. Press [ENTER] and hold for 2 seconds or until the unit displays “Enter User Menu”. Press [SELECT] to move the asterisk to “Yes”. Press [ENTER].

3. Press [SELECT] to move the asterisk to INSTALLATION.

4. Press [ENTER]. You will be asked to provide a code to enter the Installation Menu.

5. Press [ENTER] 4 times to enter code 0000.

6. Press [SELECT] to move “ * ” to “Calibrate EL”.

7. Press [ENTER].

8. Press [SELECT] to move “ * ” to YES.

9. Press [ENTER] to start the elevation calibration procedure. The LCD should now display “Calibrate EL In Progress …”.

10. After a few moments the IDU LCD will display “On EL Hard Stop?-Yes*No”. Visually examine the antenna to verify that the antenna is against the Hard Stop. The antenna will be pointing as far up as it can go, this is the Hard Stop.

11. Press [SELECT] once to move asterisk to “Yes” if antenna is on the Hard Stop.

12. Press [ENTER] and the LCD will display “Calibrate EL Success”.

13. You may now stow the antenna.

[firedoc]

Dukenrock, thank you, thank you, thank you, that did the trick. You actually do rock!

[scooterbob]

I have actually had that problem a few times, I had been given that procedure from wineguard and made a couple copies that I keep under the control box.

[2inclassof56]

It can also be retracted manually, on the front base is a plastic black plug, remove that and You will find a nut, use a socket and a short extension and You can stow the unit. After 2 failed units I am tired of winegard junk and expensive repair policies and will be installing a RF-Mogul.

[gatorcq]

It is all on the internet with even more troubleshooting techniques. As Dukenrock has found it.

[dukenrock]

Glad it worked!