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Old 12-06-2019, 12:35 PM   #1
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Atwood Water Heater

Hopefully a simple problem. Electric works, gas tries but will not stay lit. I am thinking that it is the wire attached to the electrode, since it pulled out. don't think it's supposed to do that. or it's the tstat, eco.


any thoughts? also which part number for those should I buy?


it's a gc10a-4e atwood 10 gal heater.


thanks, cheryl
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Old 12-06-2019, 04:07 PM   #2
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I have that exact water heater and have had the exact problem.

I have been exactly where you are. Way to many others have too.

For me the issue was that the circuit board was not responding to the signal from the igniter that the flame was present.

Working from cheap and easy to expensive.

1. Make certain that there is a good ground wire going to the igniter, this didn't help me but it is worth trying, the signal from the igniter is very weak so a good ground is important.

2. Next is to get a new igniter, it might not be sensing the flame, cheap, easy, didn't work got me but now I have spare.

3. Not to hard, not cheap. Get a new controller board. That worked for me.

What I don't understand is that Suburban and Atwood are owned by the same company and Suburban doesn't have this issue on their electric ignition furnaces. Maybe they like selling the controller boards. Your water heater is more like a subscription, pay us every year for a controller board to keep your water heater running.

Also Atwood (now dometic) will no longer support customers. I just finished correspondence with them over a new water heater issue. Basically they say higher a tech, we don't help customers.


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Originally Posted by BikerGirl View Post
Hopefully a simple problem. Electric works, gas tries but will not stay lit. I am thinking that it is the wire attached to the electrode, since it pulled out. don't think it's supposed to do that. or it's the tstat, eco.


any thoughts? also which part number for those should I buy?


it's a gc10a-4e atwood 10 gal heater.


thanks, cheryl
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Old 12-06-2019, 05:27 PM   #3
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Spark Electrode..........if wire is pulling out of the ceramic insulator the spark electode is BAD
Buy a new one.


Simple....




Suburban is owned by Airxcel


Atwood was aquired by Domeitc back in 2017''
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Old 12-06-2019, 05:42 PM   #4
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I have placed the order for the new electrode
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Old 12-10-2019, 03:09 PM   #5
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Installed new igniter and all works well now!
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