We had a problem yesterday with the rooftop ducted heat pump unit on the front of our coach. This unit is a 2008 and is still under warranty. The unit would not start and was flashing a code of 5 blinks, hesitate and 5 more blinks. We called a dealer here in the area and he said, "yep, sounds like you need a service call, we need to send a service man out". We knew the unit was still under warranty and told him it should be. He said, that the warranty would probably just cover parts, that we would still (more than likely) still be responsible for the service call. Didn't think that sounded right so we said we would let him know.
Called a local service tech and told him the story. He said it was definitely a warranty issue, but to try turning all the power off, 120A/C and the 12 volt system and let it set of 10 minutes or so, if that did not do it then call back and he would come out.
Followed his advice and it runs and cool like a new unit. Now this guy is a super nice guy and could have made some pretty good money on this call, but instead chose to tell a neophite a simple fix.
The dealer on the other hand more than likely knew the problem from the code it was throwing and decided he would make a couple of hundred for 10 minutes work. Not that I object to people making a living, certainly not. However it is pretty refreshing to find there are people in this day and time that will help you just because you need it and they can do so without a lot of trouble to themselves. Thank you Jim, you are a good guy!!
doc and Ms C
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