Hi there, I had a similar problem and dug in, by removing the side panel on the left (facing the generator from the front) and with much pushing and shoving etc was able to see that the belt tensioner (flat belt) was not doing it's job.
The spring assy had broken. I have ordered a replacement from
A.P. Electric & Generator Supply
0C86440SRV0C86440SRV - Generac Guardian rotary tensioner kit
1$139.85$139.85This was not a direct replacement. The changed the design.
I am planning to do this work when it gets a little cooler.
Do you have a manual for this generator?
Cheers
Marcel (Marcel@klaftenegger.com)