Looking for some water pump advice.

[High Plains]

The Shur-flo Extreme Series 5.7 we have is leaking for under the cover while there is city water pressure and will not turn on when I try to run the water with it as I would if there was no city water. I removed the front cover and got a stream of water in the face. The water was coming out of the little pin sized hole in front. Would this be an issue that can be fixed with a re-build kit? Also I was pricing replacement pumps and saw that the 5.7 got some poor reviews. I saw that Flo-jet makes a VSD 4.5 but saw no reviews online for that model. What advice would anybody have on whether to replace the pump or try to fix it?

[Senior Chief]

Sounds like you have an issue with your back-flow valve downstream of your pump, first of all. I don't believe city water pressure should be running backwards into the pressure side of your pump. Check that first.

[Kurmudgeon]

I've had one of the Shur-Flo 5.7 pumps for about 5 years now, and I'm not impressed. It was very expensive, and the concept is really great, but the performance leaves something to be desired. Mine also developed a leak in the front cover, and Shur-Flo does not sell a replacement for it. You can buy a kit of the internals, but not a new cover. Makes no sense. The reason I bought it originally is that I also have another, older Shur-Flo pump that needs a new kit in it. But they have stopped making ALL parts for that one.

In Sept 2008 I sent a detailed description of the problem with my 5.7 to their customer service email address, and they have never responded. Really great customer service.

The bottom line is I will not be buying anymore Shur-Flo pumps. I think Flo-Jet makes better pumps anyway, but I really thought that new Extreme 5.7 would be the ultimate pump. I've relegated it to another old RV I have and mounted it in a tray to catch the drips.

If you want to try contacting them, their email is customer_service@shurflo.com Maybe you'll have better luck, but don't hold your breath.

[High Plains]

The water isn't flowing backwards. I pulled the pump took it apart and reassembled it. Haven't had a chance to test it out due to our spring snow starm. Looking at replacing it with a Flo-jet.