I've had one of the Shur-Flo 5.7 pumps for about 5 years now, and I'm not impressed. It was very expensive, and the concept is really great, but the performance leaves something to be desired. Mine also developed a leak in the front cover, and Shur-Flo does not sell a replacement for it. You can buy a kit of the internals, but not a new cover. Makes no sense. The reason I bought it originally is that I also have another, older Shur-Flo pump that needs a new kit in it. But they have stopped making ALL parts for that one.
In Sept 2008 I sent a detailed description of the problem with my 5.7 to their customer service email address, and they have never responded. Really great customer service.
The bottom line is I will not be buying anymore Shur-Flo pumps. I think Flo-Jet makes better pumps anyway, but I really thought that new Extreme 5.7 would be the ultimate pump. I've relegated it to another old RV I have and mounted it in a tray to catch the drips.
If you want to try contacting them, their email is
customer_service@shurflo.com Maybe you'll have better luck, but don't hold your breath.