Quote:
Originally Posted by NeilV
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That's part of the problem. When both the service center and I called Sharp they said that model was no longer produced, was considered obsolete and is no longer supported. No longer supported translates to they no longer make any replacement parts.
Through my research I found this model is still sold at Home Depot, Best But, Amazon, and about a dozen other online marketers. They are still being sold at full retail prices with no information about being an obsolete and a discontinued, non supported model. When I confronted the service rep at Sharp with the fact that it was still being sold as a current model she hung up on me.
When I called back a second time and got the same story from another service rep I asked what would happen if someone buying one of these units has trouble. The response was that if it was still under warranty it would be replaced by a compatible model currently in the lineup. If it was out of warranty (over 1 year old) the customer would have to buy another unit.
To me selling a product for $589.00 without telling the customer it has a potential service life of 1 year is a sleazy and unethical business practice. In the case of the units installed in motorhomes it's more likely the unit will see 2 to 4 months of actual service rather than 12 months of service during a calendar year.