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Old 03-24-2019, 12:27 PM   #1
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Norcold refrigerator fire - lost everything

Hello all, I am new on here and joined to see if I can gather any info on others that may have experienced the same horrific thing as me and my family. We just experienced a horrific fire caused by our Norcold refrigerator and we have suffered a million dollar loss and lost everything. We never received the recall notice and we bought the RV brand new so we are the original owners. I wish I could figure out how to post a pic on here so I can share my story with others who have a Norcold. GET RID OF IT! our investigator said that he sees an overwhelming amount of RV fires caused by these units and there is NOTHING to help make them safe as norcold says there is. Put a home unit in instead. We lost 9 vehicles, a boat, our RV, a Harley, 3 quarter midget race cars, And my hair salon due to this piece of crap that was in our RV.

Any info would be great from anyone that has experienced this as well. Thanks!
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Old 03-24-2019, 12:31 PM   #2
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Sorry to hear about your loss.

Check reply #7 in the link below, the thread also offers other helpful information for navigating the forums

Forums 101 - posting, photos, accounts, basics
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Old 03-24-2019, 12:54 PM   #3
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Photos due to Norcold refrigerator fire

Here is the destruction!
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Old 03-24-2019, 01:04 PM   #4
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Sounds like the frig was left on in storage. It's odd you didn't receive a Norcold recall notice since you returned the warranty card on a new unit.
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Old 03-24-2019, 01:22 PM   #5
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We park the RV inside but it was not in storage as we use this RV all the time when our kids come to visit they stay in it. We were in and out of this on a daily basis. I’m just thankful that it did not happen during one of their stays. Norcold will not talk to me as they have blocked me from their Facebook messenger and will not return my calls when I called to see why I did not get a notice. They know exactly that they are selling these and they are not safe. It’s really sad!
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Old 03-24-2019, 01:26 PM   #6
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Iím so sorry to hear about your loss!

Thanks for sharing your story and for encouraging everyone to ďGET RID OF IT!Ē

As a result, we decided to GET RID IT even though it was working. Our new replacement will be arriving tomorrow, so Iíve been preparing the bus by removing the piece of crap Norcold... thanks to you, we saved our American Coach Eagle. They truly are a ticking time-bomb as evidenced by the attached photographs of our close-call situation.

Iím confident that we would have been next in the continuing series of lost dreams due to the Dream Burners called Norcold Re-firestarters. The zip ties and wire tube surrounding the refrigerator wiring had already melted and the insulation showed signs of extreme heat, as well did the aluminum pieces which were also blued from extreme heat. I felt compelled to inform my wife and share these preliminary pictures with you before I went any further in the removal process. Iíll follow up with additional photographs if any more fire damage is found during the Norcold Re-firestarters removal completion process.

Again, Iím so sorry to hear about your loss, and Iím so thankful for your heartfelt encouragement to ďGET RID OF IT!Ē

Sincerely,

James Hoskins of Lockhart, Texas

Owner of 2005 American EAGLE that almost became another Norcold statistic

Just realizes that I canít attach photographs... Iíll make an attempt after I send this message
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Old 03-24-2019, 01:35 PM   #7
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Norcold 1200LIRM removal pics of another near-miss fire on a 2005 American EAGLE

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Old 03-24-2019, 02:01 PM   #8
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Glad you found the evidence of it before you experienced the same tragedy. This has been the most horrific thing as we have lost EVERY. SINGLE. THING. that we have worked so damn hard for all of our life’s. My husband builds classic cars for a hobby and every one of them burnt. The RV exploded like a bomb and if someone was near it would have been even more tragic. Scary to think about sleeping it one again as it burned so fast I can’t imagine trying to escape of what we had to watch while the fire dept was dying to put it out. There is absolutely nothing left, not even the marble countertops! Ours was a 2004 Fleetwood with a 1200 model Norcold unit.
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Old 03-25-2019, 08:19 AM   #9
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I am so grateful that when our Norcold 1200 died it did not catch on fire. For the way we use our coach, the new residential refrigerator has been a 100% positive upgrade.

So sorry for your heartbreaking loss...
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Old 03-26-2019, 05:42 PM   #10
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Quote:
Originally Posted by Tlr1000 View Post
Norcold will not talk to me as they have blocked me from their Facebook messenger



Messaging through "social media" isn't the most effective way to contact a company or a business.


Sounds like you need to get an attorney involved.


How do you know it was the RV fridge that cause the fire?
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Old 03-26-2019, 06:40 PM   #11
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So glad no one was hurt.

We lost our first Fleetwood Discovery to a fire that according to the first picture I took as I was calling 911, started right where the Dometic refrigerator was located. It took the fire department 13 minutes to get here. By then it was a complete loss.

Yes it sounds like the coach is exploding! First the aerosol cans like hair spray explode, then the propane tank vents due to high heat, then the tires explode sending burning rubber almost 100 feet in our case.

If you are insured, and the contents are insured for replacement value, your fun is just starting! In our case we listed every single thing we could remember that was in the coach. Things like toilet paper, pencils/pens, kids pictures, tools, pillows, sheets, spare keys laptop, pots/pans table wear etc etc etc. to State Farm. They sent us a check for the depreciated value of the contents. Then as we purchased replacements they would send us supplemental checks for the difference between the depreciated value and the actual purchase price. I set up a spreadsheet to track everything. You will be amazed at how much you have invested in contents! Don't forget a thing. Our process took us 2 years total, and even today we will suddenly remember something we forgot to put on the list. I think we had 400 items on the list valued at over $18,000.

Best of luck from this time forward.
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Old 03-27-2019, 01:18 AM   #12
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Quote:
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We park the RV inside but it was not in storage as we use this RV all the time when our kids come to visit they stay in it. We were in and out of this on a daily basis. Iím just thankful that it did not happen during one of their stays. Norcold will not talk to me as they have blocked me from their Facebook messenger and will not return my calls when I called to see why I did not get a notice. They know exactly that they are selling these and they are not safe. Itís really sad!
There was a class action lawsuits against Nocold
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Old 03-27-2019, 05:30 AM   #13
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Messaging through "social media" isn't the most effective way to contact a company or a business.


Sounds like you need to get an attorney involved.


How do you know it was the RV fridge that cause the fire?
Well when they wonít talk to you on the phone, you stalk them on social media. They have told me that all claim needed to be turned in by 2016. So I posted pics of my RV on their FB page so they deleted them and blocked me.

My son ran out to the garage when alarm company called and flames were coming from refrigerator side compartment. Burned completed down within minutes.
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Old 03-27-2019, 05:40 AM   #14
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There was a class action lawsuits against Nocold
Yes, I know that now! But you had to be signed up by 2016. Not any good for when your RV burns down to the ground along with your 60x100 pole barn with everything you own in it in 2019.
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