For North American Release: March 22, 2007
Release Number: T04PR07
Send requests for information to:
P.O. Box 610
Mossville, IL 61552-6110
Trained and Ready To Serve: Caterpillar Prepared to Service New 2007 Engines
The shelves are stocked with parts, and the technicians are ready to roll. Cat® 2007 engines with ACERT™ Technology now are available for purchase and the Cat® service and support team"”including both Cat dealers and OEM truck dealers"”are prepared to provide the efficient service and support that's been a Caterpillar hallmark for many years.
"Over the past year, 56 fleets have rolled up nearly 12 million miles on more than one hundred Cat 2007 preproduction engines," said George Taylor, director and general manager, Global On-Highway Business at Caterpillar. "Cat has the largest and best trained dealer network, and more parts and service representatives in the field than any other manufacturer. Just as we always have, we're taking care of our customers' engines in 2007," Taylor said.
In order to provide seamless service to truck owners, more than 600 technicians at both Cat dealers and OEM truck dealers have received extensive technical training with 2007 Cat engines with ACERT™ Technology. This training included hands-on instruction on the various systems and technology employed by the 2007 engines: the diesel particulate filter (DPF), the Cat Regeneration System (CRS), and Caterpillar's Clean Gas Induction (CGI). Online training programs also have been provided, along with a dealer training kit including a training manual, a DVD and various supporting material to train branch locations and OEM truck dealers.
"The online training program has reached more than 20,000 technicians who work at both Caterpillar and OEM truck dealers," said Steve Ashburn, product support consultant, Caterpillar Global On-Highway Engines. "And for three months last fall, we brought in Caterpillar training instructors from every dealership in North America for in-depth training on the new 2007 engines. These people are responsible for passing this knowledge to technicians at dealerships across North America."
The parts distribution process also will be seamless, with parts already stocked and available when needed, according to Taylor. Cat engine parts currently are available through any Caterpillar authorized dealer, and Cat Electronic Technician software has been updated to accurately diagnose the 2007 engines. A new version of Design Pro 2.0, Caterpillar's specification software, includes the 2007 engines, in addition to other improvements that make it easier than ever to specify the right Cat engine for the most efficient balance between fuel economy and performance.
Service coverage also has been enhanced for purchasers of 2007 Caterpillar engines in the first six months of 2007, with the Cat "Pure Confidence" program that includes free Extended Service Coverage and an "On-Time Promise" providing reimbursement for a rental if any 2007 engine is down for warrantable repair for more than 24 hours. Additionally, the Caterpillar Truck Engine Hotline (800-447-4986) is available to handle all service inquiries, including those for 2007 engines.
"Caterpillar shelves are stocked with parts, and our technicians are fully trained for the 2007 engines," Taylor said. "Our dealer network-both Cat and truck dealers-is completely prepared to service and maintain these engines."
Many Cat customers have commented that they are confident Caterpillar is prepared for 2007-including Mark Otto, vice president of Otto Trucking, a 360-truck aggregate hauler in Mesa, Ariz., who has been testing ten 2007 engines with ACERT Technology.
"At the end of our test, those Cat engines are actually getting two- to three-tenths of a mile per gallon better than the rest of my fleet," Otto said. "The drivers liked those engines, they liked the performance. It seemed like they had more response with them."
"Based on my experience with the '07 test engines, I'm probably even more willing to continue buying Caterpillar engines-I'm hoping to get better mileage with my fleet and better overall performance," he said.
John Drake, fleet manager for Duplainville Transport, a 140-truck fleet from Sussex, Wisconsin, that hauls primarily paper and paper products, agreed.
"We currently run four Caterpillar 2007 preproduction engines in trucks that we put into service in September 2005," Drake said. "We haul a lot of weekly magazines that are time-dated material, so we can't afford to have downtime. Caterpillar says it all-they're very dependable and reliable, and the '07 engine will perform at a very close level to the '04 engine."
"We feel, with the ACERT Technology and the '07 technology, Caterpillar is headed in the right direction for the next round of emissions standards in 2010. I personally like the technology"”we as a company like the technology"”and we feel like Cat is in the front of the technology edge for 2010," he added.
For more than 81 years, Caterpillar Inc. has been making progress possible and driving positive and sustainable change on every continent. With 2006 sales and revenues of $41.5 billion, Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. The company is a technology leader in construction, transportation, mining, forestry, energy, logistics, financing and electric power generation. Caterpillar is the leading manufacturer and supplier of truck and bus engines in the combined medium and heavy duty categories in North America, holding the leading position in engine shipments to vehicle manufacturers since 1999. More information is available at CAT.com