Go Back   iRV2 Forums > iRV2.com COMMUNITY FORUMS > RV Industry Press
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Thread Tools Search this Thread Display Modes
Old 08-10-2011, 03:49 PM   #1
iRV2 Marketing
DriVer's Avatar
Winnebago Owners Club
Workhorse Chassis Owner
Coastal Campers
Carolina Campers
Join Date: Jan 2000
Location: Conway, SC
Posts: 22,835
Blog Entries: 70
Cummins Care with 24/7 Customer Support Now Available for RV Market



MADISON, Wis. (Aug. 10, 2011) - As part of its continued investment in state-of-the-art customer support, Cummins Inc. (NYSE: CMI) announced today the launch of Cummins Care, an enhanced customer assistance program providing 24/7 response for the RV market. The program, initially launched in early 2011, is the latest addition to the operation located at the new Cummins Customer Support Center in Nashville, Tenn.

Cummins employs 110 specialists at the 25,000-square-foot facility who are trained in providing the highest level of professional service to Cummins customers. Cummins Care representatives are prepared to answer questions and assist customers with finding the nearest available and qualified service location easily accessible to RV customers. This service ensures that the location can quickly meet the customer's specific service requirements.

Cummins Care complements the relationship between customers and Cummins distributors throughout the U.S. and Canada, as well as vehicle and equipment dealers. "Cummins knows that minimal repair time is critical to our customers, and we strive to provide dependable service support when they need us most. This is the latest step in providing the most effective level of support," said Mark Conover, Director - RV Business.

Customers who use Cummins Care can tap into the largest U.S. and Canadian service network in the industry, with over 3,500 locations. "We can then help customers find the nearest location that is well suited and available to work on the product. Understanding and identifying this scheduling availability of the location reduces repair time and increases customer satisfaction," continued Conover.

As part of the total value that Cummins offers customers, coupled with its strong commitment to customer support, Cummins Care provides a trusted information source for questions regarding the latest engine and product technology, including EPA 2010. The Nashville-based team is also prepared to answer all operational questions on topics such as fuel and oil specifications and maintenance intervals.

Cummins Care utilizes the same 1-800-DIESELS™ number that customers know today. The enhanced support hours are now available 24 hours a day, 7 days a week.

About Cummins Inc.
Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana (USA), Cummins employs approximately 40,000 people worldwide and serves customers in approximately 190 countries and territories through a network of more than 600 company-owned and independent distributor locations and approximately 6,000 dealer locations. Cummins earned $1.0 billion on sales of $13.2 billion in 2010. Press releases can be found on the Web at Cummins.com or cumminsengines.com.

03 Adventurer 38G, Workhorse W22
F&R Track Bars, Safety+ , Ultrapower, Taylor Extremes, SGII
TST 507, Blue Ox, SMI, Koni FSD, CrossFire
RV/MH Hall of Fame - Lifetime Member
DriVer is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 08-10-2011, 05:15 PM   #2
Senior Member
Elkhartjim's Avatar

Texas Boomers Club
Fleetwood Owners Club
Freightliner Owners Club
Join Date: Jul 2008
Location: Don't mess with Texas
Posts: 3,115
Thanks for posting this Mike. Between the 1-800-FTL-Help number and the Cummins number I'll RV a little more comfortably.
Jim with Judy
08 38' Bounder DP
Toads: 08 Jeep Wrangler Sport; 11 Chevy Malibu
Elkhartjim is offline   Reply With Quote


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cummins EPA 2010 Engines Off to a Strong Start DriVer RV Industry Press 0 03-24-2011 07:21 AM
After Market Cummins ISC330 Muffler Logthumper Cummins Engines 35 09-21-2010 01:28 PM
Cummins steps up JFC Monaco Owner's Forum 1 12-25-2009 08:56 AM
Cummins WINS J D Powers AWARD Ecker Class A Motorhome Discussions 1 10-31-2007 09:24 AM
Cummins Recall Birddog Pilot Alpine Coach Owner's Forum 9 07-29-2007 06:11 AM

» Virginia Campgrounds

Reviews provided by

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 05:18 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.