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Old 02-03-2010, 05:53 PM   #15
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Looks good Bill.....
We are really stepping up our game this year with even more emphasis on customer service. We feel this is one area alot of companies have scrimped on and one we have been told time and again by our customers they really appreciate.
Your right Bill, I have been put off many times where customer service reps come on as if your interupting their morning coffee break. It has to start with the person who first answers the phone. That first 15 seconds you want to have come across that the customers business is valued no matter if it is just a question about a product or a large purchase.

Calling last spring, the girl handling my order made me feel at ease right off the bat....When I told her I was associated with the Pond Piggies group, she said O, do you want me to have Bill bring your items to the next outing. Now, that's customer service. She just kind of read my mind.....

Jim, Diane & Robert ~ NE. OH.
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Old 02-05-2010, 10:04 PM   #16
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Originally Posted by Superslif View Post
///When I told her I was associated with the Pond Piggies group, she said O, do you want me to have Bill bring your items to the next outing. Now, that's customer service......
Yeah, but the freight charges with that Vectra are a killer!!


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How is it one careless match can start a forest fire but it takes a whole box to start a campfire?
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Old 02-09-2010, 06:53 AM   #17
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Thumbs up Best of Luck

Hey Bill,

Congratulations, and Best Of Luck!!!! Without a doubt if I am ever in the area I will stop in and say hello !! And again I am very very thankful to you for starting this site back in 2000, the friendships that I have gained from it are just great !!

AL, & Mickey "The Boston"! Silver Springs, FL Camping since 1967 and RVing since 1990! A 2011 Keystone Hornet 30RKDS & 2015 Yamaha V-Star 1300 Delux WATCH FOR MOTORCYCLE
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