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Old 10-17-2011, 12:18 PM   #1
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Tiffin Receives 8th Quality Circle Award

Tiffin Motorhomes News Release

RED BAY, AL, Oct. 17, 2011 – RV dealers nationwide have once again ranked Tiffin Motorhomes in an elite class for design, reliability, quality, value and competitive pricing.

For the eighth consecutive year, the Recreational Vehicle Dealers Association (RVDA) has honored Tiffin with the prestigious Quality Circle Award. Dealers singled out only five U.S. Class A RV manufacturers for the 2011 award, based on a formal survey of dealer satisfaction.

The award, Tiffin’s 13th overall, is based on RVDA’s 18th annual Dealer Satisfaction Index (DSI) survey. To qualify for the Quality Circle Award, brands/manufacturers must receive at least 15 dealer responses and score 80 percent or above in overall dealer satisfaction. On a five-point scale, with five being outstanding, Tiffin’s average score was 4.73. The overall motorized industry average was 4.15.

Tiffin, founded in Red Bay, Ala., in 1972, is a leading Class A motorhome manufacturer with brands that include the Allegro, Allegro RED, Allegro Breeze, Phaeton, Allegro Bus and Zephyr. Tiffin's Phaeton diesel pusher has been the best-selling Class A coach for the past three years, followed closely by Tiffin's upscale Allegro Bus.

"We are humbled by the high marks we continue to receive from dealers, but the Quality Circle Award represents close communication, mutual respect and strong partnerships between Tiffin Motorhomes and dealers,"
said General Manager Tim Tiffin. "We use the dealer satisfaction survey results to learn how we and our dealers can better serve our customers.
As we celebrate our 40th anniversary in 2012, we remain dedicated to building the best motorhomes in the industry for our dealers and customers.”

Tiffin’s ratings significantly exceeded the motorized industry average in eight survey categories, which include:
• Sales support
• Sales territory
• Vehicle design
• Vehicle reliability/quality
• Competitive price/value
• Parts support
• Dealership warranty support
• Overall dealer communications

A total of 484 dealers in the U.S. and Canada responded to this year’s survey with more than 2,500 ratings. RVDA asks dealers to express their level of satisfaction with their manufacturers and brands through the confidential survey.

For more information on Tiffin Motorhomes, visit www.tiffinmotorhomes.com.
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