Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > iRV2.com COMMUNITY FORUMS > New Rig Show-Off!
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 06-04-2011, 11:27 PM   #1
Member
 
turn1fan's Avatar
 
Tiffin Owners Club
Join Date: Apr 2011
Location: La Mesa, CA
Posts: 59
The Illusive Beaver

Today was to be the day our new to us Beaver was ready to bring home. But no..... even though this was their second attempt to deliver the dealer still had not completed most of the list of repairs on the "Due Bill" Yet each time they have been the ones to set the date and time for us to pick up our MH. This is becoming so frustrating! Is this the norm or is this dealer just lame? They are one of the major RV dealers in San Diego with a long history of doing business in the area. Unbelievably it seems that between the salesman, finance guy, service manager, and sales manager no one cares.

My DW and I have worked hard and saved hard to be able to buy this coach and to have these people be so lame is sure taking a lot of the warm and fuzzy feeling out of this purchase and realization of our dream. At this point we have both taken time off work, altered pre-scheduled plans and missed a camping trip. What do these people think? Do they think we'll just accept it as it is and not make them hold up their end of the deal? Today their were two other families able to take their coaches home while we were there going over our incomplete punchlist. I wonder how long they had to deal with this dealership in order to have their coaches ready?

Thanks for listening to my rant.....everyone else in my life appreciates it.
__________________
Dave and Cindy
2007 Allegro Bus 40' QSP FL
2003 Jeep Wrangler Rubicon
turn1fan is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 06-05-2011, 06:47 AM   #2
Senior Member
 
Dixieray53's Avatar
 
Thor Owners Club
Join Date: Dec 2010
Location: Gastonia NC
Posts: 1,320
Blog Entries: 1
Bummer.......Is it a parts thing Call them everyday..and then call again till it's done......D
__________________
Dickson and Tracy
2016 Thor Windsport 31S
2015 Fusion Titanium Hybrid
Lemon and Tucker the Pups
Dixieray53 is offline   Reply With Quote
Old 06-05-2011, 07:02 AM   #3
Senior Member
 
Join Date: May 2010
Posts: 1,061
It's unfortunate, but many RV aervice centers are overwhelmed with work, struggle to get parts, and lack quaified technicians. The good news is that Beaver made a better than average product. Once the punch list is taken care of, you will likely be happying than the average RV owner.

I recently spent a week at the Lazydays Campgroud outside of Tampa. They make claims as being the highest volume new RV sales place in the US. Given the snowbirds had all left, most that were in the park were their having service. Some had been there for months...really! It was depressing to hear the stories at the pool and bar. I had some minor work done and was surprised that I had to he diagnose the problem. There are so many systems in an RV it should be understood that finding a shop that knows all systems may be difficult.

When I bought my Beaver in March of last year the service center fixed everything they could with the parts immediately available. They sent me the others parts and I did the work myself. Since then the only real problem I've had is a known problem CAT has that we're still working through.

Congratulations on your new to you Beaver, go to www.beaverambassador.org if you haven't already.

Gil
__________________
Gil
03 Prevost H3-45
Hoffman Conversion
ImagineIF is offline   Reply With Quote
Old 06-05-2011, 08:38 AM   #4
Member
 
turn1fan's Avatar
 
Tiffin Owners Club
Join Date: Apr 2011
Location: La Mesa, CA
Posts: 59
Unfortunately it is not a parts problem. It is a customer service problem. I would be as happy as a clam if they would just be honest with how long it will take. If they are overwhelmed they should stop making promises they can't keep. I too work in a understaffed, undertrained environment my customers are taxpayers and most are very understanding when even if I can't solve an issue quickly if I am honest about when it will be solved and can keep my word.

I do know we'll be very happy once we get passed this hurdle and begin to start using our coach. Thanks for the encouragement!
__________________
Dave and Cindy
2007 Allegro Bus 40' QSP FL
2003 Jeep Wrangler Rubicon
turn1fan is offline   Reply With Quote
Old 06-05-2011, 08:45 AM   #5
Community Administrator
 
JohnRR's Avatar


 
Fleetwood Owners Club
Workhorse Chassis Owner
Join Date: Sep 2010
Location: Marquette, Michigan "Da UP" & Lehigh Acres Florida
Posts: 21,822
No matter the cause it's very unfortunate to have to deal with it. I hope it all works out well for you.
__________________
John & Cathy R.
06 Pace Arrow 38L Workhorse W24
08 14 Lincoln MKX AWD 06 Lincoln Mark LT 4X4, 2020 Lincoln Corsair
See My Pace Arrow Upgrades
JohnRR is offline   Reply With Quote
Old 06-05-2011, 11:06 AM   #6
Moderator Emeritus
 
JMonroe's Avatar


 
Jayco Owners Club
RV Trip Wizard
Join Date: Oct 2009
Location: Poinciana FL
Posts: 7,781
Do they have their money yet? Seems odd they'd not be anxious to close the deal and get paid, but they'd not be the first business to lose sight of just what keeps customers coming back.
__________________
Jay and Peggy Monroe
"Can't take it with you, not leaving any behind"
2024 Jayco White Hawk 26FK
2024 Ford Expedition
JMonroe is offline   Reply With Quote
Old 06-05-2011, 02:54 PM   #7
Senior Member
 
radams's Avatar
 
Join Date: Jul 2010
Location: Omaha, NE
Posts: 398
Hang in there! I have the same coach and can tell you that once you get the issues sorted out you will be very happy with it. Lots of room, beautiful woodwork, and I think great value for the money. Lots of higher end coaches won't have anything on you. Patience, grasshopper!
__________________
Bob Adams
2013 Winnebago Aspect 27K
E450, V10, CRV, Blue Ox
radams is offline   Reply With Quote
Old 06-05-2011, 03:23 PM   #8
Senior Member
 
jfran304's Avatar
 
Tiffin Owners Club
Workhorse Chassis Owner
Join Date: Oct 2009
Location: Warner Robins, GA
Posts: 2,613
Quote:
Originally Posted by JMonroe View Post
Do they have their money yet? Seems odd they'd not be anxious to close the deal and get paid, but they'd not be the first business to lose sight of just what keeps customers coming back.
I was going to ask the same question Jay.

If they made the mistake of signing the papers and the checks before taking delivery, then they are at the mercy of the dealership and the dealership will put every new job ahead of theirs.

I have learned not to pay the money until I accept delivery and all the items that I found defective have been repaired/replaced to my satisfaction.

Good Luck,
Jon
__________________
Jon & Sue Francis (Retired U.S.A.F.)
Lil Girl-Rescued, Abby Rescued, Peaches Rescued
06 Allegro 35TSA Workhorse Chassis
2013 Chevy Spark Dinghy
jfran304 is offline   Reply With Quote
Old 06-05-2011, 03:41 PM   #9
Senior Member
 
docj's Avatar
Official iRV2 Sponsor
 
Join Date: May 2011
Posts: 8,305
As several others have already said, hang in there--you will love your Beaver once you are underway. We've had ours since January and love it! Ours has only been at one dealership since we bought it and our experience there was excellent. There are good dealers out there (and good independent technicians).

We recently had our Onan generator serviced at a Cummins facility and they did several other "RV-type" repairs for us as well; the work was done well and the price was fair. With the large network of CAT, Cummins and Allison service centers the need to go to RV dealers is significantly reduced. Similarly, a lot of chassis work can be done by truck service centers; I have already arranged for a "friend" at a truck service shop in SD to align my wheels and mount new tires later this summer.
__________________
Joel (AKA docj)--
RV Technology Specialist
docj is offline   Reply With Quote
Old 06-05-2011, 07:04 PM   #10
Member
 
turn1fan's Avatar
 
Tiffin Owners Club
Join Date: Apr 2011
Location: La Mesa, CA
Posts: 59
They only have the earnest money at this point. No way they are getting anymore until we are satisfied and the punch list is complete. In fact, I do have to keep reminding myself that at this point we are in control of this situation. No need to show anger and disappointment, keep a cool head and negotiate for more freebies, due to the inconveniece factor, when it is time to sign that large check.

Hope to see you all on the road soon.....
__________________
Dave and Cindy
2007 Allegro Bus 40' QSP FL
2003 Jeep Wrangler Rubicon
turn1fan is offline   Reply With Quote
Old 06-05-2011, 08:01 PM   #11
Moderator Emeritus
 
JMonroe's Avatar


 
Jayco Owners Club
RV Trip Wizard
Join Date: Oct 2009
Location: Poinciana FL
Posts: 7,781
Quote:
Originally Posted by turn1fan View Post
They only have the earnest money at this point.
Glad to hear it. They must be so flush with cash they're not in a hurry to get yours?
__________________
Jay and Peggy Monroe
"Can't take it with you, not leaving any behind"
2024 Jayco White Hawk 26FK
2024 Ford Expedition
JMonroe is offline   Reply With Quote
Old 06-06-2011, 01:54 PM   #12
Senior Member
 
DRosedale's Avatar
 
Texas Boomers Club
Forest River Owners Club
Join Date: Mar 2011
Posts: 702
This is somewhat of a surprise since they don't have anything but the earnest money. I try to stay cool in situations like this, but enough is enough. I would try to get a lot of freebies out of them and I would also give them a date that you expect your coach to be ready and if it doesn't happen tell them you are gone. I bet you see some folks getting your coach ready. I would also check everything out they are repairing, just to make sure it was done and it works.
__________________
2011 Coachmen Concord, Ford E450
DRosedale, BRosedale and Yorkies, Max, Molly, Harley
Pineville, LA
DRosedale is offline   Reply With Quote
Old 06-06-2011, 10:43 PM   #13
Member
 
turn1fan's Avatar
 
Tiffin Owners Club
Join Date: Apr 2011
Location: La Mesa, CA
Posts: 59
Thanks, yep we are past disappointment and anger. Now concentrating on staying cool and being in control of the situation. We have been checking the work quality each time we visit our coach and have been quite happy with the quality of workmanship on the items they have completed. I am not planning on letting this go without getting some extra goodies or a much larger discount on the extended warranty.
__________________
Dave and Cindy
2007 Allegro Bus 40' QSP FL
2003 Jeep Wrangler Rubicon
turn1fan is offline   Reply With Quote
Old 06-06-2011, 11:08 PM   #14
Senior Member
 
Mr_D's Avatar
 
Country Coach Owners Club
Solo Rvers Club
iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
Quote:
Originally Posted by turn1fan View Post
Thanks, yep we are past disappointment and anger. Now concentrating on staying cool and being in control of the situation. We have been checking the work quality each time we visit our coach and have been quite happy with the quality of workmanship on the items they have completed. I am not planning on letting this go without getting some extra goodies or a much larger discount on the extended warranty.
I would drop the "extended warranty" completely. Unless it's from Beaver as an extension of the factory warranty it's not really a "warranty", it's a service contract (insurance policy) and much more restrictive. Most have a clause in them to the effect that if a covered part is damaged by a non covered part then neither is covered. So if a seal (usually a non covered part) lets got and it ruins the engine you collect nothing. If the insurance company goes out of business you're out all your money too. Not worth it in my book.

We made the mistake of paying for ours before they finished the PDI work. They then had the rig for 108 days out of the first 305. Even then I had to drive the rig from the west coast to Nappanee to get it all taken care of. But I did get a new front axle installed by Spartan at the factory. Went from a 12,000# unit to a 14,600# axle. Much better braking as well as more capacity.
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
Mr_D is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
2010 Beaver Contessa kketterling Monaco Owner's Forum 0 04-13-2011 07:29 PM
Newbie-New Owner of '98 Beaver Monterey Sandcassle New Member Check-In 2 10-24-2010 08:49 AM
Beaver Patriot Thunder Feedback LewF Monaco Owner's Forum 1 08-24-2009 06:55 AM

» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 05:55 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.