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Old 09-30-2014, 11:21 AM   #1
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A positive experience.

Just wanted to post a positive experience. I purchased a portable 50 amp surge guard, model 34750, from Camping World in May of '13. It faied in Sept, '14. The face of the unit turned black and the plastic covering over the voltage display cracked, plus it would drop a leg every so often. So I called CW and got the usual response that the device was past the one year warranty period and they could do nothing. Since this was my second 34750 that failed with the first lasting over 5 years I was upset. So I called Technology Research Corp, the mfg., and spoke with Kerri. She told me to send the defective device to her and she would see to it that it was replaced. She gave me an RMA number and I was asked to include a brief description of my issue. I was kept in the loop through the entire process and received a new 50 amp model 34750 two weeks after I returned my old one. Even though I paid the shipping to Clearwater, FL I feel it was a mfg. going the extra mile to make it right as my device was well beyond the stated warranty.
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Old 10-01-2014, 04:05 PM   #2
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There are still some good companies out there
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Old 10-01-2014, 06:51 PM   #3
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When my 50 amp Surge Guard was 3 years old, main relay started to chatter .. Was replaced under warranty at no cost. TRC allowed me to use the hard wired unit in bypass mode until replacement was received, and DIY installed. Then the original was returned. Good folks to do business with.
Over ten years on that replacement with no problems.
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Old 10-01-2014, 07:59 PM   #4
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Sad that CW sells a product that they themselves would not go to bat for the customer.
Another example of why we never make piurchases there.
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Old 10-01-2014, 08:07 PM   #5
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Originally Posted by djbmsu View Post
Sad that CW sells a product that they themselves would not go to bat for the customer.
Another example of why we never make piurchases there.
Pretty much all stores will honor their return policy but after that it is up to the customer to contact the manufacture. CW just sells the product. The manufacture backs it up. When I have an issue with a product outside of the return policy I never go back to the store I bought it from because I already know that they cannot due anything about it. It is a waste of time. I contact the manufacture and talk to them.
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