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Old 10-24-2015, 10:39 AM   #1
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Question Anyone had Norcold decline to do warranty repair?ues?

I've seen some reports where Norcold has supposedly declined to provide warranty service if there was any addition or modification to the fridge. Mods I can maybe understand, e.g. a Dinosaur control board instead of a Norcold, but complementary add-ons such as additional fans (inside or cooling unit) or the ARP boiler monitor clearly fall under the protection of the Magnuson-Moss Act, which requires that a manufacturer have reasonable cause to deny warranty coverage. The mere presence of an aftermarket add-on is not deemed to be sufficient cause.

I'm curious if anybody here has had Norcold decline their warranty, or perhaps insist that an add-on device be removed before they would work on the fridge. Or if not Norcold itself, maybe an RV tech who refused to work on a fridge that had some gadget added.

Gary Brinck
Former owner of 2004 American Tradition
Home is in the Ocala Nat'l Forest near Ocala, FL
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Old 10-25-2015, 09:08 AM   #2
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No dog in this but a comment.

Most warranties have the fine print that voids when not authorized parts or servicer touches item.

However if said mod like a fan is not included into the unit meaning said fan clips on and power connection does not require cutting any wires then it is not a modification.

Plug in things simply can be unplugged and if present it should not matter as they ate not plugged in.

All is up to the person doing the work and they need to file claim to be paid so they may be difficult.

If it has a different control board and is still in warranty then the board may have been installed under warranty or if self repair why when in warranty?

Tony & Lori
1989 Country Coach Savannah SE
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Old 10-25-2015, 03:22 PM   #3
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you cant expect a company to warranty something that has been modified with parts that are not oem parts, if that part modifies the way the appliance operates, especially, if its an intergral part, like a circuit board, i would consider that a modificati0on. i would have to ask norcold if they would warranty it.
this is where lawyers come in.
its NOT up to the service tech to make a decision whether that part is covered under warranty. thats up to norcold to say yes or no.
what happens if there is a major failure, and a coach is lost, or worse, an owner is injured because of that part failing. if the tech made that decision, to use a non oem part while the appliance was under warranty, he would be involved in the blame for the damage. LIABILITY is the key concern of everyone involved.
that said, if its a fan that meets oem specs, that should not alter the warranty. i would still get oem approval.
its like when you replace a chip in the computer on a car engine, or use non oem oil in your engine. if it meets oem specs, there is some wiggle room for liability blame.
when you use sob parts, they have to meet oem specs. and you should get oem permission, in writing, to use the sob part.
its sad to say, but legal liability is a major part of any decision to repair a coach, and which parts are used.
ive been involved in a couple of cases, where my own company was blamed for damage to a coach, but because i used due diligence in documenting both the oem responce, and the repair procedure, the mediator held us blameless.
its sad when you have to worry about such things, as well as doing a good job, but thats the way things are now.
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