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I've been haunting the iRV2 forum looking for pathway to get my slideout awning repaired or replaced and "007", (one of the 'go to' guys) suggested taking a look at RV Motorhome Answers. Went there and found it to be VERY HELPFUL. I don't know how to insert a proper "link" but if ya go to the following site, ya might find it helpfull as well.
Your shop is just being lazy - there are plenty of sources for replacement material. The only thing that might be brand specific is the means of attaching the material to the roller tube and the slot on the side of the coach and nearly all brands use the same method, basically just a thickened fabric bead in a slot. ZipDee is the only odd ball that I know of.