Ok, folks...I have an UPDATE. I just got home from an appt so this is where we are now - after I am finished with this update, I will print this thread and go straight to the sheriff. From there I will come home and write a letter to the property owners to let them know the trouble I'm having and I will include this thread for them as documentation all of which has time and date stamps on every post so nobody can say I'm making any of this up. It is a play-by-play, minute-by-minute account of everything that has transpired.
That being said I have GOOD NEWS. His insurance company has a "Nationwide authorized dealer" 6 miles from me. They ARE accepting this issue regardless whether he wants them to or not. An adjuster will be calling me at any minute to make an appt with me to come tomorrow and measure, etc. for the parts needed for the repair, then they will be ordered and when they come in the awning will be repaired promptly. I will likely NOT get Carefree of Colorado parts but they will be NEW aftermarket parts AND all work and parts will be warranteed for 1 to 2 years. That is from the Liability specialist at his insurance company.
Now... when the guy comes (His name is Vince) I'll get more details on the length of the warranties etc. So.... that ball is rolling.
After my last post, MY insurance rep called the wife here (the manager) and spent 15 minutes trying to explain to her that they do NOT have a deductible as per their own insurance. The deductible they are so worried about only applies to repairs on THEIR OWN VEHICLE. My damage is covered 100%.
Not only did my rep explain this to her, but their own rep was also going to call and explain this AND they even got ahold of the guy who sold them the policy to ask HIM to reach out and clarify this with them.
I was told she "hemmed and hawed" that they don't understand why I won't just let them fix it. My rep went on to explain that it's the warranty that is most important. That should anything happen to the awning again, all I would have to do is make a phone call and it would be taken care of at no cost. She told the manager that a warranty is not something they (the managers) can provide me and that by putting in old/used parts, there is no guarantee how long they will last or work correctly. Even this was not well received. At this point my rep was asked if their insurance rates were going to go up. My rep told her that she didn't know, that was up to their own insurance company - also not well received but her response was finally "I guess we have no choice". My rep spent all that time trying to de-escalate the situation with the wife who was then going to "call Bob" and try to pull him back off the edge.
Now, of course, my problem will be what kind or retribution I will face for forcing them to do the right thing the way it should have been done from day one. I have no idea what "hurting yourself in the future" means.... but it scares the hell out of me.
BOTH his and my insurance company are aware of his threat. I told my rep who documented it and then she called his rep to let her know. Then when his rep called me, I also told her that I was threatened. His own insurance has it documented that he's been very, very difficult to deal with even for them.
So.. I wanted to go pay my rent NOW to see if they were going to say anything to me about getting off the property but both their cars are gone. I wanted to include any possible retribution or additional threats I might face with management in my letter to the property owners.
My rep and I were unable to locate a phone number or email address for the property owners so the best I can do is USPS. I think I'll wait on that particular letter until I pay my rent tomorrow just in case I need to include any more threats with it.
And I forgot to mention.... not only has he been making this much more difficult than it should be and dragging it out longer than it should have been, but then when he was here threatening me he also insulted me. He said my trailer (in very good condition except for the floor which I am working on repairing) "isn't worth $2,000."
Well.. I just bought it for $5,000 in September which is EXACTLY what the dealer gave the previous owner for it. (They did back out the tax for me though so the total with tax was $5,000). This trailer is all I have in the entire world. I own nothing. I barely have clothes. This is it. Nice way to make me feel better about every last thing I own in the entire world. This travel trailer was in storage for nearly the entire 11 years the previous owners had it. It was spotless, except for the subfloor in the kitchen. The oven had never even been used and nobody had any clue the extent of the damage to the floor until I tore up the linoleum and looked. Anyway.....
Then he starts spouting off about how much he's "helped" me.... um... I never asked for help. He started "helping me" because he was dragging his feet about my awning and trying to ingratiate me to let him off cheap. Didn't work so now I'm the bad guy I guess.
Apparently nothing anyone else owns is of any value to him. Must be nice to be so much better than everyone else..... salt in the wound, insult to injury.
I'll keep you updated on this saga until the outcome is final.